Manor Road Surgery, Beckenham: patient reviews and CQC rating
Manor Road Surgery is a GP practice in Beckenham with 6,399 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 1.7 full-time-equivalent qualified GPs, or 3,870 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manor Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 6 practices in Beckenham with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (89%). 120 patients answered the survey (response rate 31%).
| Survey question | Manor Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 86% | 57% | 57% |
| Easy to contact via the website | 72% | 58% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 171 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Manor Road Surgery is Good, published in February 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,399 patients were registered at Manor Road Surgery in September 2026, up 2.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 3,870 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 3.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,810 appointments a month, or 283 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 36% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Manor Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 283 | 399 | 510 |
| Face to face | 86% | 54% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.3% against 1.1%), a learning disability (0.2% against 0.6%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.3% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Manor Road Surgery, The Surgery, 14 Manor Road, Beckenham, BR3 5LE. Phone: 020 8650 0957. Website: www.14manor-road.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Corner Ways Surgery | 0.2 km | 83% |
| Kelsey Park Farm House | 0.4 km | 77% |
| Elm House Surgery | 0.7 km | 84% |
| Eden Park Surgery | 1.6 km | 82% |
| St James' Practice | 1.7 km | 85% |
- Corner Ways Surgery (83% overall experience good)
- Eden Park Surgery (82% overall experience good)
- Elm House Surgery (84% overall experience good)
- St James' Practice (85% overall experience good)
How do patients rate Manor Road Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Manor Road Surgery as good, against 77% across England. 86% found it easy to get through by phone.
How many patients are registered at Manor Road Surgery?
6,399 patients were registered in September 2026, up 2.1% on a year earlier.
What is Manor Road Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Manor Road Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,870 patients per GP against 2,171 across England.
Are appointments at Manor Road Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manor Road Surgery's phone number?
020 8650 0957.