Mercian PCN: primary care network practices and patient survey
Mercian PCN is a primary care network of 9 GP practices with 92,472 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,508 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in Mercian PCN with survey results, the share of patients describing their overall experience as good ranges from 45% at Laurel House Surgery to 87% at The Hollies Medical Practice, with a median of 70% (England: 77%). 1 is above England and 4 below by more than the survey's margin of error. Dr Olajide Ijaola has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Hollies Medical Practice | 14,746 | 87% | 59% | Good | 2,179 |
| The Peel Medical Practice | 14,091 | 83% | 62% | Good | 1,870 |
| Tri-Links Medical Practice | 7,052 | 81% | 63% | Good | 1,959 |
| The Aldergate Medical Practice | 14,122 | 72% | 44% | Good | 2,364 |
| Crown Medical Practice | 8,204 | 70% | 54% | Good | 1,887 |
| Dr Olajide Ijaola | 2,400 | 64% | 85% | Good | 2,400 |
| Dr Kumudini Khare | 958 | 61% | 52% | Requires improvement | 958 |
| Heathview Medical Practice | 18,136 | 58% | 21% | Good | 7,840 |
| Laurel House Surgery | 12,763 | 45% | 48% | Good | 2,946 |
Results for the network as a whole, from 910 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Mercian PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 49% | 63% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 49% | 61% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 62% | 75% | 69% |
| Listened to well | 81% | 87% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 85% | 90% | 90% |
There are 2,508 registered patients per full-time-equivalent qualified GP in Mercian PCN, more than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 507 appointments a month per 1,000 patients (England: 510), 54% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
20% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Mercian PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 2,508 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 507 | 479 | 510 |
| Face-to-face appointments | 54% | 66% | 63% |
| Same day as booked | 48% | 48% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 20% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Mercian PCN is palliative care (0.8% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Mercian PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% | 12,597 |
| High blood pressure | All ages | 15.9% | 15.2% | 14,809 |
| Diabetes | 17+ yrs | 8.3% | 7.9% | 6,310 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 6,398 |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% | 3,846 |
| Cancer | All ages | 4.1% | 3.8% | 3,861 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 3,159 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 2,441 |
| COPD | All ages | 2.0% | 1.9% | 1,871 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 1,866 |
| Heart failure | All ages | 1.2% | 1.1% | 1,079 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 708 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 669 |
| Serious mental illness | All ages | 0.8% | 1.0% | 788 |
| Dementia | All ages | 0.8% | 0.8% | 771 |
| Palliative care | All ages | 0.8% | 0.6% | 730 |
| Learning disability | All ages | 0.6% | 0.6% | 567 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 208 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 491 |
- East Staffordshire PCN (18 practices)
- Lichfield PCN (2 practices)
- Moorlands & Rural PCN (7 practices)
- Newcastle Central PCN (6 practices)
- Newcastle North PCN Limited (5 practices)
- Rugeley & Great Haywood PCN (5 practices)
- South Stoke Central PCN (5 practices)
- South Stoke West PCN (6 practices)
Which practices are in Mercian PCN?
Crown Medical Practice, Dr Kumudini Khare, Dr Olajide Ijaola, Heathview Medical Practice, Laurel House Surgery, The Aldergate Medical Practice, The Hollies Medical Practice, The Peel Medical Practice and Tri-Links Medical Practice.
How do patients rate Mercian PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Mercian PCN cover?
92,472 registered patients across 9 practices in September 2026.
How many patients per GP does Mercian PCN have?
2,508 per full-time-equivalent qualified GP, against 2,171 across England.