Laurel House Surgery, Tamworth: patient reviews and CQC rating
Laurel House Surgery is a GP practice in Tamworth with 12,763 registered patients (September 2026). In the 2026 GP Patient Survey, 45% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 4.3 full-time-equivalent qualified GPs, or 2,946 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Laurel House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 45%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 11th of the 11 practices in Tamworth with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (50%). 88 patients answered the survey (response rate 24%).
| Survey question | Laurel House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 45% | 80% | 77% |
| Easy to contact by phone | 48% | 63% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 61% | 54% |
| Reception team helpful | 67% | 86% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 56% | 75% | 69% |
| Listened to well | 71% | 87% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 78% | 92% | 93% |
| Needs met | 70% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 200 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Laurel House Surgery is Good, published in February 2018. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,763 patients were registered at Laurel House Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,946 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 7.1 |
| August 2024 | 4.3 | 8.4 |
| August 2025 | 3.7 | 6.7 |
| August 2026 | 4.3 | 6.5 |
From June 2026 to August 2026 the practice recorded 5,697 appointments a month, or 446 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 46% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Laurel House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 479 | 510 |
| Face to face | 68% | 66% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), atrial fibrillation (3.5% against 2.2%) and coronary heart disease (4.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Laurel House Surgery, 12 Albert Road, Tamworth, B79 7JN. Phone: 0182769283.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Hollies Medical Practice | 0.1 km | 87% |
| Crown Medical Practice | 0.1 km | 70% |
| The Aldergate Medical Practice | 0.3 km | 72% |
| The Peel Medical Practice | 0.4 km | 83% |
| Dr Olajide Ijaola | 0.6 km | 64% |
- Crown Medical Practice (70% overall experience good)
- Dr Kumudini Khare (61% overall experience good)
- Dr Olajide Ijaola (64% overall experience good)
- Heathview Medical Practice (58% overall experience good)
- The Aldergate Medical Practice (72% overall experience good)
- The Hollies Medical Practice (87% overall experience good)
- The Peel Medical Practice (83% overall experience good)
- Tri-Links Medical Practice (81% overall experience good)
How do patients rate Laurel House Surgery?
In the 2026 GP Patient Survey, 45% of patients described their overall experience of Laurel House Surgery as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Laurel House Surgery?
12,763 patients were registered in September 2026, up 0.1% on a year earlier.
What is Laurel House Surgery's CQC rating?
Good overall, published in February 2018.
How many GPs does Laurel House Surgery have?
4.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,946 patients per GP against 2,171 across England.
Are appointments at Laurel House Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Laurel House Surgery's phone number?
0182769283.