Heathview Medical Practice, Tamworth: patient reviews and CQC rating
Heathview Medical Practice is a GP practice in Tamworth with 18,136 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 2.3 full-time-equivalent qualified GPs, or 7,840 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathview Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 10th of the 11 practices in Tamworth with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (62%). 92 patients answered the survey (response rate 20%).
| Survey question | Heathview Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 58% | 80% | 77% |
| Easy to contact by phone | 21% | 63% | 57% |
| Easy to contact via the website | 37% | 59% | 58% |
| Easy to contact via the NHS App | 30% | 61% | 54% |
| Reception team helpful | 60% | 86% | 85% |
| Last contact good | 48% | 76% | 73% |
| Wait for appointment about right | 44% | 75% | 69% |
| Listened to well | 77% | 87% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 85% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 175 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathview Medical Practice is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,136 patients were registered at Heathview Medical Practice in September 2026, up 10.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 7,840 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.0 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 5.5 |
| August 2024 | 2.3 | 5.1 |
| August 2025 | 3.2 | 8.4 |
| August 2026 | 2.3 | 6.4 |
From June 2026 to August 2026 the practice recorded 6,418 appointments a month, or 354 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 40% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Heathview Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 479 | 510 |
| Face to face | 73% | 66% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), heart failure (0.7% against 1.1%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.6% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Heathview Medical Practice, 60 Caledonian, Glascote Heath, Tamworth, B77 2ED. Phone: 01827 281000.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Kumudini Khare | 1.0 km | 61% |
| Tri-Links Medical Practice | 1.4 km | 81% |
| Laurel House Surgery | 2.6 km | 45% |
| Dr Olajide Ijaola | 2.7 km | 64% |
| The Peel Medical Practice | 2.7 km | 83% |
- Crown Medical Practice (70% overall experience good)
- Dr Kumudini Khare (61% overall experience good)
- Dr Olajide Ijaola (64% overall experience good)
- Laurel House Surgery (45% overall experience good)
- The Aldergate Medical Practice (72% overall experience good)
- The Hollies Medical Practice (87% overall experience good)
- The Peel Medical Practice (83% overall experience good)
- Tri-Links Medical Practice (81% overall experience good)
How do patients rate Heathview Medical Practice?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Heathview Medical Practice as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Heathview Medical Practice?
18,136 patients were registered in September 2026, up 10.0% on a year earlier.
What is Heathview Medical Practice's CQC rating?
Good overall, published in June 2017.
How many GPs does Heathview Medical Practice have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 7,840 patients per GP against 2,171 across England.
Are appointments at Heathview Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathview Medical Practice's phone number?
01827 281000.