Crown Medical Practice, Tamworth: patient reviews and CQC rating
Crown Medical Practice is a GP practice in Tamworth with 8,204 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 4.3 full-time-equivalent qualified GPs, or 1,887 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 11 practices in Tamworth with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (66%). 124 patients answered the survey (response rate 26%).
| Survey question | Crown Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 54% | 63% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 43% | 61% | 54% |
| Reception team helpful | 74% | 86% | 85% |
| Last contact good | 58% | 76% | 73% |
| Wait for appointment about right | 68% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
CQC's overall rating for Crown Medical Practice is Good, published in July 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,204 patients were registered at Crown Medical Practice in September 2026, down 1.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,887 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.5 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 4.3 | 5.8 |
From June 2026 to August 2026 the practice recorded 5,076 appointments a month, or 619 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Crown Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 619 | 479 | 510 |
| Face to face | 43% | 66% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.5% against 14.3%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.9% | 74.9% |
Crown Medical Practice, Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA. Phone: 01827 315355. Website: www.crownpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Hollies Medical Practice | 0.0 km | 87% |
| Laurel House Surgery | 0.1 km | 45% |
| The Aldergate Medical Practice | 0.3 km | 72% |
| The Peel Medical Practice | 0.3 km | 83% |
| Dr Olajide Ijaola | 0.6 km | 64% |
- Dr Kumudini Khare (61% overall experience good)
- Dr Olajide Ijaola (64% overall experience good)
- Heathview Medical Practice (58% overall experience good)
- Laurel House Surgery (45% overall experience good)
- The Aldergate Medical Practice (72% overall experience good)
- The Hollies Medical Practice (87% overall experience good)
- The Peel Medical Practice (83% overall experience good)
- Tri-Links Medical Practice (81% overall experience good)
How do patients rate Crown Medical Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Crown Medical Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Crown Medical Practice?
8,204 patients were registered in September 2026, down 1.7% on a year earlier.
What is Crown Medical Practice's CQC rating?
Good overall, published in July 2022.
How many GPs does Crown Medical Practice have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,887 patients per GP against 2,171 across England.
Are appointments at Crown Medical Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown Medical Practice's phone number?
01827 315355.