The Hollies Medical Practice, Tamworth: patient reviews and CQC rating
The Hollies Medical Practice is a GP practice in Tamworth with 14,746 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 6.8 full-time-equivalent qualified GPs, or 2,179 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hollies Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its result closest to England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 11 practices in Tamworth with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 111 patients answered the survey (response rate 26%).
| Survey question | The Hollies Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 59% | 63% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Hollies Medical Practice is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,746 patients were registered at The Hollies Medical Practice in September 2026, down 3.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,179 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.3 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 7.7 |
| August 2024 | 7.4 | 8.1 |
| August 2025 | 7.2 | 10.2 |
| August 2026 | 6.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 7,690 appointments a month, or 521 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Hollies Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 479 | 510 |
| Face to face | 59% | 66% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), atrial fibrillation (3.5% against 2.2%) and chronic kidney disease (6.7% against 4.6%). It has a lower share for osteoporosis (0.4% against 1.2%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
The Hollies Medical Practice, Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA. Phone: 01827 217799.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crown Medical Practice | 0.0 km | 70% |
| Laurel House Surgery | 0.1 km | 45% |
| The Aldergate Medical Practice | 0.3 km | 72% |
| The Peel Medical Practice | 0.3 km | 83% |
| Dr Olajide Ijaola | 0.6 km | 64% |
- Crown Medical Practice (70% overall experience good)
- Dr Kumudini Khare (61% overall experience good)
- Dr Olajide Ijaola (64% overall experience good)
- Heathview Medical Practice (58% overall experience good)
- Laurel House Surgery (45% overall experience good)
- The Aldergate Medical Practice (72% overall experience good)
- The Peel Medical Practice (83% overall experience good)
- Tri-Links Medical Practice (81% overall experience good)
How do patients rate The Hollies Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Hollies Medical Practice as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at The Hollies Medical Practice?
14,746 patients were registered in September 2026, down 3.4% on a year earlier.
What is The Hollies Medical Practice's CQC rating?
Good overall, published in March 2016.
How many GPs does The Hollies Medical Practice have?
6.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,179 patients per GP against 2,171 across England.
Are appointments at The Hollies Medical Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hollies Medical Practice's phone number?
01827 217799.