Polesworth and Dordon Group Practice, Tamworth: patient reviews and CQC rating
Polesworth and Dordon Group Practice is a GP practice in Tamworth with 13,289 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 8.9 full-time-equivalent qualified GPs, or 1,494 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Polesworth and Dordon Group Practice
Its result closest to England is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 11 practices in Tamworth with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (66%). 113 patients answered the survey (response rate 27%).
| Survey question | Polesworth and Dordon Group Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 68% | 81% | 77% |
| Easy to contact by phone | 37% | 64% | 57% |
| Easy to contact via the website | 47% | 62% | 58% |
| Easy to contact via the NHS App | 42% | 60% | 54% |
| Reception team helpful | 72% | 88% | 85% |
| Last contact good | 55% | 77% | 73% |
| Wait for appointment about right | 68% | 78% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 84% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 245 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Polesworth and Dordon Group Practice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,289 patients were registered at Polesworth and Dordon Group Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,494 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 6.3 nurses and 8.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.0 |
| August 2024 | 7.2 | 8.9 |
| August 2025 | 7.2 | 8.7 |
| August 2026 | 8.9 | 10.5 |
From June 2026 to August 2026 the practice recorded 7,561 appointments a month, or 569 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Polesworth and Dordon Group Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 569 | 486 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 51% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), chronic kidney disease (7.5% against 4.6%) and COPD (2.8% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.2% | 74.9% |
Polesworth and Dordon Group Practice, The Surgery, Tamworth, B78 1QA. Phone: 01827 892893. Website: www.dordonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Kumudini Khare | 2.9 km | 61% |
| Heathview Medical Practice | 3.9 km | 58% |
| Tri-Links Medical Practice | 4.8 km | 81% |
| Station Street Surgery | 5.4 km | 85% |
| Atherstone Surgery | 5.6 km | 84% |
- Camphill Health Centre (62% overall experience good)
- Pear Tree Surgery (86% overall experience good)
- Satis House (74% overall experience good)
- The Chaucer Surgery (82% overall experience good)
How do patients rate Polesworth and Dordon Group Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Polesworth and Dordon Group Practice as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Polesworth and Dordon Group Practice?
13,289 patients were registered in September 2026, down 1.4% on a year earlier.
What is Polesworth and Dordon Group Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does Polesworth and Dordon Group Practice have?
8.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,494 patients per GP against 2,171 across England.
Are appointments at Polesworth and Dordon Group Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Polesworth and Dordon Group Practice's phone number?
01827 892893.