The Chaucer Surgery, Nuneaton: patient reviews and CQC rating
The Chaucer Surgery is a GP practice in Nuneaton with 4,182 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). It has 1.0 full-time-equivalent qualified GPs, or 4,326 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Chaucer Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 12 practices in Nuneaton with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (72%). 96 patients answered the survey (response rate 21%).
| Survey question | The Chaucer Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 58% | 62% | 58% |
| Easy to contact via the NHS App | 53% | 60% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 76% | 78% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 92 responses rated the practice good or very good (England: 92%).
4,182 patients were registered at The Chaucer Surgery in September 2026, up 25.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,326 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,932 appointments a month, or 701 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Chaucer Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 701 | 486 | 510 |
| Face to face | 34% | 54% | 63% |
| Same day as booked | 58% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.8% against 4.6%), dementia (1.3% against 0.8%) and depression (19.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
The Chaucer Surgery, Off School Walk, Nuneaton, CV11 4UZ. Phone: 024 7638 3784. Website: www.chaucersurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Red Roofs Practitioners | 1.1 km | 57% |
| Dr Y Thankey, Dr A Kachhia & Dr S Johnson | 1.2 km | 85% |
| The Grange Medical Centre | 1.4 km | 77% |
| Old Mill Surgery | 1.6 km | 90% |
| Queens Road Surgery | 1.7 km | 82% |
- Camphill Health Centre (62% overall experience good)
- Pear Tree Surgery (86% overall experience good)
- Polesworth and Dordon Group Practice (68% overall experience good)
- Satis House (74% overall experience good)
How do patients rate The Chaucer Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Chaucer Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Chaucer Surgery?
4,182 patients were registered in September 2026, up 25.7% on a year earlier.
How many GPs does The Chaucer Surgery have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,326 patients per GP against 2,171 across England.
Are appointments at The Chaucer Surgery face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Chaucer Surgery's phone number?
024 7638 3784.