Dr Y Thankey, Dr A Kachhia & Dr S Johnson, Nuneaton: patient reviews and CQC rating
Dr Y Thankey, Dr A Kachhia & Dr S Johnson is a GP practice in Nuneaton with 7,320 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.1 full-time-equivalent qualified GPs, or 1,771 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Y Thankey, Dr A Kachhia & Dr S Johnson
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 12 practices in Nuneaton with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (87%). 108 patients answered the survey (response rate 28%).
| Survey question | Dr Y Thankey, Dr A Kachhia & Dr S Johnson | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 76% | 64% | 57% |
| Easy to contact via the website | 75% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 60% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 84% | 78% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 89 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Y Thankey, Dr A Kachhia & Dr S Johnson is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,320 patients were registered at Dr Y Thankey, Dr A Kachhia & Dr S Johnson in September 2026, up 2.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,771 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 7.3 |
| August 2024 | 4.1 | 5.8 |
| August 2025 | 4.1 | 6.7 |
| August 2026 | 4.1 | 7.5 |
From June 2026 to August 2026 the practice recorded 3,611 appointments a month, or 493 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Y Thankey, Dr A Kachhia & Dr S Johnson | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 486 | 510 |
| Face to face | 42% | 54% | 63% |
| Same day as booked | 54% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), chronic kidney disease (8.6% against 4.6%) and diabetes (11.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 27.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.5% | 74.9% |
Dr Y Thankey, Dr A Kachhia & Dr S Johnson, Riversley Road, Nuneaton, CV11 5QT. Phone: 024 7638 2239. Website: www.riversleyroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Red Roofs Practitioners | 0.1 km | 57% |
| Old Mill Surgery | 0.4 km | 90% |
| Queens Road Surgery | 0.5 km | 82% |
| Manor Court Surgery | 1.1 km | 61% |
| The Grange Medical Centre | 1.1 km | 77% |
- Arbury Medical Centre (73% overall experience good)
- Bedworth Health Centre (61% overall experience good)
- Bulkington Surgery (93% overall experience good)
- Chapel End Surgery (80% overall experience good)
- Manor Court Surgery (61% overall experience good)
- Old Mill Surgery (90% overall experience good)
- Queens Road Surgery (82% overall experience good)
- Red Roofs Practitioners (57% overall experience good)
- The Grange Medical Centre (77% overall experience good)
- The Old Cole House Surgery (75% overall experience good)
How do patients rate Dr Y Thankey, Dr A Kachhia & Dr S Johnson?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dr Y Thankey, Dr A Kachhia & Dr S Johnson as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Dr Y Thankey, Dr A Kachhia & Dr S Johnson?
7,320 patients were registered in September 2026, up 2.1% on a year earlier.
What is Dr Y Thankey, Dr A Kachhia & Dr S Johnson's CQC rating?
Good overall, published in March 2017.
How many GPs does Dr Y Thankey, Dr A Kachhia & Dr S Johnson have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,771 patients per GP against 2,171 across England.
Are appointments at Dr Y Thankey, Dr A Kachhia & Dr S Johnson face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Y Thankey, Dr A Kachhia & Dr S Johnson's phone number?
024 7638 2239.