Chapel End Surgery, Nuneaton: patient reviews and CQC rating
Chapel End Surgery is a GP practice in Nuneaton with 5,135 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 2.4 full-time-equivalent qualified GPs, or 2,166 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel End Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who described their last contact with the practice as good: 67%, against 73% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 12 practices in Nuneaton with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (73%). 109 patients answered the survey (response rate 23%).
| Survey question | Chapel End Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 67% | 64% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | 58% | 60% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 67% | 77% | 73% |
| Wait for appointment about right | 86% | 78% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 81% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel End Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,135 patients were registered at Chapel End Surgery in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,166 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.5 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,992 appointments a month, or 388 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 68% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chapel End Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 486 | 510 |
| Face to face | 50% | 54% | 63% |
| Same day as booked | 68% | 54% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.7% against 0.6%), osteoporosis (2.3% against 1.2%) and chronic kidney disease (8.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.5% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Learning disability | All ages | 1.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Chapel End Surgery, 10 Camphill Road, Nuneaton, CV10 0JH. Phone: 024 7639 3388. Website: www.drchaudhuri.warwickshire.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hartshill Health Centre | 0.5 km | 86% |
| Camphill Health Centre | 0.8 km | 62% |
| Stockingford Medical Centre | 2.4 km | 82% |
| Arbury Medical Centre | 2.6 km | 73% |
| Manor Court Surgery | 2.8 km | 61% |
- Arbury Medical Centre (73% overall experience good)
- Bedworth Health Centre (61% overall experience good)
- Bulkington Surgery (93% overall experience good)
- Dr Y Thankey, Dr A Kachhia & Dr S Johnson (85% overall experience good)
- Manor Court Surgery (61% overall experience good)
- Old Mill Surgery (90% overall experience good)
- Queens Road Surgery (82% overall experience good)
- Red Roofs Practitioners (57% overall experience good)
- The Grange Medical Centre (77% overall experience good)
- The Old Cole House Surgery (75% overall experience good)
How do patients rate Chapel End Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Chapel End Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Chapel End Surgery?
5,135 patients were registered in September 2026, up 0.2% on a year earlier.
What is Chapel End Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Chapel End Surgery have?
2.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,166 patients per GP against 2,171 across England.
Are appointments at Chapel End Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel End Surgery's phone number?
024 7639 3388.