Old Mill Surgery, Nuneaton: patient reviews and CQC rating
Old Mill Surgery is a GP practice in Nuneaton with 13,561 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2023. It has 3.2 full-time-equivalent qualified GPs, or 4,238 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Mill Surgery
Its best result against England is the share who described their overall experience of the practice as good: 90%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 12 practices in Nuneaton with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (83%). 109 patients answered the survey (response rate 25%).
| Survey question | Old Mill Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 53% | 64% | 57% |
| Easy to contact via the website | 45% | 62% | 58% |
| Easy to contact via the NHS App | 61% | 60% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 70% | 78% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 161 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Old Mill Surgery is Good, published in April 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,561 patients were registered at Old Mill Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 4,238 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 3.6 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 8.3 |
| August 2024 | 3.2 | 7.5 |
| August 2025 | 3.2 | 6.4 |
| August 2026 | 3.2 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,806 appointments a month, or 428 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 47% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Old Mill Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 428 | 486 | 510 |
| Face to face | 57% | 54% | 63% |
| Same day as booked | 47% | 54% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.2% against 4.6%) and diabetes (9.6% against 7.9%). It has a lower share for heart failure (0.8% against 1.1%), coronary heart disease (2.2% against 3.0%) and atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Old Mill Surgery, Marlborough Road, Nuneaton, CV11 5PQ. Phone: 024 7638 2554. Website: www.oldmill.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queens Road Surgery | 0.3 km | 82% |
| Dr Y Thankey, Dr A Kachhia & Dr S Johnson | 0.4 km | 85% |
| Red Roofs Practitioners | 0.5 km | 57% |
| Manor Court Surgery | 0.9 km | 61% |
| Stockingford Medical Centre | 1.2 km | 82% |
- Arbury Medical Centre (73% overall experience good)
- Bedworth Health Centre (61% overall experience good)
- Bulkington Surgery (93% overall experience good)
- Chapel End Surgery (80% overall experience good)
- Dr Y Thankey, Dr A Kachhia & Dr S Johnson (85% overall experience good)
- Manor Court Surgery (61% overall experience good)
- Queens Road Surgery (82% overall experience good)
- Red Roofs Practitioners (57% overall experience good)
- The Grange Medical Centre (77% overall experience good)
- The Old Cole House Surgery (75% overall experience good)
How do patients rate Old Mill Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Old Mill Surgery as good, above the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Old Mill Surgery?
13,561 patients were registered in September 2026, down 0.8% on a year earlier.
What is Old Mill Surgery's CQC rating?
Good overall, published in April 2023.
How many GPs does Old Mill Surgery have?
3.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,238 patients per GP against 2,171 across England.
Are appointments at Old Mill Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Mill Surgery's phone number?
024 7638 2554.