Queens Road Surgery, Nuneaton: patient reviews and CQC rating
Queens Road Surgery is a GP practice in Nuneaton with 2,745 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 1.6 full-time-equivalent qualified GPs, or 1,704 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queens Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 12 practices in Nuneaton with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (79%). 104 patients answered the survey (response rate 16%).
| Survey question | Queens Road Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 84% | 64% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 60% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 81% | 78% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Queens Road Surgery is Good, published in September 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,745 patients were registered at Queens Road Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 1,704 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 873 appointments a month, or 318 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Queens Road Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 318 | 486 | 510 |
| Face to face | 68% | 54% | 63% |
| Same day as booked | 55% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.3% against 7.9%). It has a lower share for atrial fibrillation (1.2% against 2.2%), cancer (2.5% against 3.8%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 30.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Diabetes | 17+ yrs | 12.3% | 7.9% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Queens Road Surgery, 88A Queens Road, Nuneaton, CV11 5LE. Phone: 024 7664 2368. Website: www.queensroad.warwickshire.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Mill Surgery | 0.3 km | 90% |
| Dr Y Thankey, Dr A Kachhia & Dr S Johnson | 0.5 km | 85% |
| Manor Court Surgery | 0.6 km | 61% |
| Red Roofs Practitioners | 0.6 km | 57% |
| The Grange Medical Centre | 1.2 km | 77% |
- Arbury Medical Centre (73% overall experience good)
- Bedworth Health Centre (61% overall experience good)
- Bulkington Surgery (93% overall experience good)
- Chapel End Surgery (80% overall experience good)
- Dr Y Thankey, Dr A Kachhia & Dr S Johnson (85% overall experience good)
- Manor Court Surgery (61% overall experience good)
- Old Mill Surgery (90% overall experience good)
- Red Roofs Practitioners (57% overall experience good)
- The Grange Medical Centre (77% overall experience good)
- The Old Cole House Surgery (75% overall experience good)
How do patients rate Queens Road Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Queens Road Surgery as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Queens Road Surgery?
2,745 patients were registered in September 2026, down 0.9% on a year earlier.
What is Queens Road Surgery's CQC rating?
Good overall, published in September 2019.
How many GPs does Queens Road Surgery have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,704 patients per GP against 2,171 across England.
Are appointments at Queens Road Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queens Road Surgery's phone number?
024 7664 2368.