Arbury Medical Centre, Nuneaton: patient reviews and CQC rating
Arbury Medical Centre is a GP practice in Nuneaton with 9,568 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 5.1 full-time-equivalent qualified GPs, or 1,888 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arbury Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 12 practices in Nuneaton with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (64%). 107 patients answered the survey (response rate 24%).
| Survey question | Arbury Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 36% | 64% | 57% |
| Easy to contact via the website | 49% | 62% | 58% |
| Easy to contact via the NHS App | 61% | 60% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 60% | 78% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 282 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Arbury Medical Centre is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,568 patients were registered at Arbury Medical Centre in September 2026, down 2.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,888 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 2.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 6.2 |
| August 2024 | 2.7 | 6.6 |
| August 2025 | 5.2 | 9.7 |
| August 2026 | 5.1 | 7.8 |
From June 2026 to August 2026 the practice recorded 4,082 appointments a month, or 427 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Arbury Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 486 | 510 |
| Face to face | 61% | 54% | 63% |
| Same day as booked | 48% | 54% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), chronic kidney disease (7.9% against 4.6%) and depression (21.1% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 19.6% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Learning disability | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Arbury Medical Centre, Cambridge Drive, Stockingford, Nuneaton, CV10 8LW. Phone: 024 7638 8555. Website: www.arbury.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stockingford Medical Centre | 0.6 km | 82% |
| Old Mill Surgery | 1.6 km | 90% |
| Queens Road Surgery | 1.7 km | 82% |
| Manor Court Surgery | 1.8 km | 61% |
| Camphill Health Centre | 1.9 km | 62% |
- Bedworth Health Centre (61% overall experience good)
- Bulkington Surgery (93% overall experience good)
- Chapel End Surgery (80% overall experience good)
- Dr Y Thankey, Dr A Kachhia & Dr S Johnson (85% overall experience good)
- Manor Court Surgery (61% overall experience good)
- Old Mill Surgery (90% overall experience good)
- Queens Road Surgery (82% overall experience good)
- Red Roofs Practitioners (57% overall experience good)
- The Grange Medical Centre (77% overall experience good)
- The Old Cole House Surgery (75% overall experience good)
How do patients rate Arbury Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Arbury Medical Centre as good, against 77% across England. 36% found it easy to get through by phone.
How many patients are registered at Arbury Medical Centre?
9,568 patients were registered in September 2026, down 2.8% on a year earlier.
What is Arbury Medical Centre's CQC rating?
Good overall, published in March 2019.
How many GPs does Arbury Medical Centre have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,888 patients per GP against 2,171 across England.
Are appointments at Arbury Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arbury Medical Centre's phone number?
024 7638 8555.