Hartshill Health Centre, Nuneaton: patient reviews and CQC rating
Hartshill Health Centre is a GP practice in Nuneaton with 8,945 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2022. It has 3.0 full-time-equivalent qualified GPs, or 3,022 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hartshill Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 12 practices in Nuneaton with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (72%). 87 patients answered the survey (response rate 23%).
| Survey question | Hartshill Health Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 63% | 64% | 57% |
| Easy to contact via the website | 46% | 62% | 58% |
| Easy to contact via the NHS App | 43% | 60% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 83% | 78% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Hartshill Health Centre is Requires Improvement, published in December 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. Its previous overall rating was Good (June 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,945 patients were registered at Hartshill Health Centre in September 2026, up 6.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,022 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 4,250 appointments a month, or 475 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 53% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hartshill Health Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 486 | 510 |
| Face to face | 78% | 54% | 63% |
| Same day as booked | 53% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.0% against 4.6%), osteoporosis (2.0% against 1.2%) and depression (21.3% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.3% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.0% | 4.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Hartshill Health Centre, Sidhu Close, Hartshill, Nuneaton, CV10 0GQ. Phone: 024 7639 4766. Website: www.chancerylane.warwickshire.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chapel End Surgery | 0.5 km | 80% |
| Camphill Health Centre | 1.3 km | 62% |
| Stockingford Medical Centre | 3.0 km | 82% |
| Arbury Medical Centre | 3.1 km | 73% |
| Manor Court Surgery | 3.4 km | 61% |
- Dr Inayat Ullah (72% overall experience good)
- Hazelwood Group Practice (71% overall experience good)
- Stockingford Medical Centre (82% overall experience good)
- The Surgery Rugby Road (82% overall experience good)
How do patients rate Hartshill Health Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Hartshill Health Centre as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Hartshill Health Centre?
8,945 patients were registered in September 2026, up 6.6% on a year earlier.
What is Hartshill Health Centre's CQC rating?
Requires Improvement overall, published in December 2022.
How many GPs does Hartshill Health Centre have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,022 patients per GP against 2,171 across England.
Are appointments at Hartshill Health Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hartshill Health Centre's phone number?
024 7639 4766.