The Surgery Rugby Road, Bedworth: patient reviews and CQC rating
The Surgery Rugby Road is a GP practice in Bedworth with 4,058 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 1.3 full-time-equivalent qualified GPs, or 3,238 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery Rugby Road
Its best result against England is the share who said the wait for their last appointment was about right: 93%, above the England figure of 69%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 5 practices in Bedworth with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (79%). 112 patients answered the survey (response rate 25%).
| Survey question | The Surgery Rugby Road | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 73% | 64% | 57% |
| Easy to contact via the website | 62% | 62% | 58% |
| Easy to contact via the NHS App | 69% | 60% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 77% | 77% | 73% |
| Wait for appointment about right | 93% | 78% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for The Surgery Rugby Road is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,058 patients were registered at The Surgery Rugby Road in September 2026, up 3.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,238 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,818 appointments a month, or 448 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Surgery Rugby Road | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 448 | 486 | 510 |
| Face to face | 60% | 54% | 63% |
| Same day as booked | 52% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), chronic kidney disease (10.6% against 4.6%) and high blood pressure (21.1% against 15.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 10.6% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
The Surgery Rugby Road, 18 Rugby Road, Bulkington, Bedworth, CV12 9JE. Phone: 024 7664 3243.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bulkington Surgery | 0.3 km | 93% |
| Bedworth Health Centre | 3.6 km | 61% |
| The Old Cole House Surgery | 3.8 km | 75% |
| Woodway Medical Centre | 4.7 km | 92% |
| The Chaucer Surgery | 4.8 km | 82% |
- Dr Inayat Ullah (72% overall experience good)
- Hartshill Health Centre (86% overall experience good)
- Hazelwood Group Practice (71% overall experience good)
- Stockingford Medical Centre (82% overall experience good)
How do patients rate The Surgery Rugby Road?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Surgery Rugby Road as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at The Surgery Rugby Road?
4,058 patients were registered in September 2026, up 3.3% on a year earlier.
What is The Surgery Rugby Road's CQC rating?
Good overall, published in November 2015.
How many GPs does The Surgery Rugby Road have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,238 patients per GP against 2,171 across England.
Are appointments at The Surgery Rugby Road face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery Rugby Road's phone number?
024 7664 3243.