Hazelwood Group Practice, Birmingham: patient reviews and CQC rating
Hazelwood Group Practice is a GP practice in Birmingham with 10,164 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.5 full-time-equivalent qualified GPs, or 2,269 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hazelwood Group Practice
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 111th of the 171 practices in Birmingham with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (73%). 100 patients answered the survey (response rate 29%).
| Survey question | Hazelwood Group Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 71% | 81% | 77% |
| Easy to contact by phone | 28% | 64% | 57% |
| Easy to contact via the website | 28% | 62% | 58% |
| Easy to contact via the NHS App | 40% | 60% | 54% |
| Reception team helpful | 77% | 88% | 85% |
| Last contact good | 54% | 77% | 73% |
| Wait for appointment about right | 71% | 78% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 148 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hazelwood Group Practice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,164 patients were registered at Hazelwood Group Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,269 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 3.4 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 8.2 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 4.1 | 6.8 |
| August 2026 | 4.5 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,115 appointments a month, or 405 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hazelwood Group Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 486 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 54% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), osteoporosis (2.2% against 1.2%) and chronic kidney disease (7.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Hazelwood Group Practice, 27 Parkfield Road, Coleshill, Birmingham, B46 3LD. Phone: 01675 463165. Website: www.hazelwoodgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Croft Medical Centre | 2.6 km | 62% |
| Kingshurst Medical Practice | 2.8 km | 59% |
| Arran Medical Centre | 2.9 km | 80% |
| Green Lane Surgery | 2.9 km | 84% |
| The Castle Practice | 3.5 km | 74% |
- Dr Inayat Ullah (72% overall experience good)
- Hartshill Health Centre (86% overall experience good)
- Stockingford Medical Centre (82% overall experience good)
- The Surgery Rugby Road (82% overall experience good)
How do patients rate Hazelwood Group Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Hazelwood Group Practice as good, against 77% across England. 28% found it easy to get through by phone.
How many patients are registered at Hazelwood Group Practice?
10,164 patients were registered in September 2026, down 2.0% on a year earlier.
What is Hazelwood Group Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does Hazelwood Group Practice have?
4.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,269 patients per GP against 2,171 across England.
Are appointments at Hazelwood Group Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hazelwood Group Practice's phone number?
01675 463165.