Walsall East 1 PCN: primary care network practices and patient survey
Walsall East 1 PCN is a primary care network of 8 GP practices with 33,062 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,804 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Walsall East 1 PCN with survey results, the share of patients describing their overall experience as good ranges from 50% at St John's Medical Centre to 91% at Chapel Street Surgery, with a median of 83% (England: 77%). 3 are above England and 2 below by more than the survey's margin of error. Walsall Wood Health Centre has the highest share finding it easy to get through by phone (92%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Chapel Street Surgery | 2,557 | 91% | 92% | Good | 1,096 |
| New Road Medical Centre | 2,262 | 89% | 91% | Good | 1,844 |
| Parkside Medical Practice | 4,453 | 87% | 82% | Good | 2,257 |
| Walsall Wood Health Centre | 1,721 | 86% | 92% | Requires improvement | 1,721 |
| Streets Corner Surgery | 5,602 | 81% | 68% | Good | 2,200 |
| Holland Park Surgery | 4,677 | 80% | 66% | Outstanding | 1,326 |
| Pelsall Village Surgery | 3,462 | 58% | 61% | Good | 3,462 |
| St John's Medical Centre | 8,328 | 50% | 42% | – | 1,766 |
Results for the network as a whole, from 877 responses, against Black Country and England.
| Survey question | Walsall East 1 PCN | Black Country | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 67% | 53% | 57% |
| Easy to contact via the website | 58% | 54% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 85% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
There are 1,804 registered patients per full-time-equivalent qualified GP in Walsall East 1 PCN, fewer than England's 2,171 and Black Country's 2,193. Practices recorded 723 appointments a month per 1,000 patients (England: 510), 69% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Walsall East 1 PCN | Black Country | England |
|---|---|---|---|
| Patients per qualified GP | 1,804 | 2,193 | 2,171 |
| Appointments per 1,000 patients a month | 723 | 561 | 510 |
| Face-to-face appointments | 69% | 64% | 63% |
| Same day as booked | 45% | 51% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 22% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Walsall East 1 PCN is palliative care (1.4% against 0.6%).
| Condition register | Age group | Walsall East 1 PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% | 6,621 |
| Depression | 18+ yrs | 18.6% | 14.3% | 4,964 |
| Diabetes | 17+ yrs | 10.4% | 7.9% | 2,815 |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% | 1,891 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 2,128 |
| Cancer | All ages | 4.3% | 3.8% | 1,429 |
| Coronary heart disease | All ages | 4.1% | 3.0% | 1,352 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 1,007 |
| COPD | All ages | 2.6% | 1.9% | 878 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 692 |
| Palliative care | All ages | 1.4% | 0.6% | 478 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 185 |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% | 353 |
| Serious mental illness | All ages | 1.2% | 1.0% | 384 |
| Dementia | All ages | 1.1% | 0.8% | 377 |
| Heart failure | All ages | 1.1% | 1.1% | 374 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 262 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 222 |
| Learning disability | All ages | 0.6% | 0.6% | 187 |
- Walsall East 2 PCN (5 practices)
- Walsall North PCN (10 practices)
- Walsall South 1 PCN (9 practices)
- Walsall South 2 PCN (4 practices)
- Walsall West 1 PCN (5 practices)
- Walsall West 2 PCN (8 practices)
- West Birmingham PCN (7 practices)
Which practices are in Walsall East 1 PCN?
Chapel Street Surgery, Holland Park Surgery, New Road Medical Centre, Parkside Medical Practice, Pelsall Village Surgery, St John's Medical Centre, Streets Corner Surgery and Walsall Wood Health Centre.
How do patients rate Walsall East 1 PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Walsall East 1 PCN cover?
33,062 registered patients across 8 practices in September 2026.
How many patients per GP does Walsall East 1 PCN have?
1,804 per full-time-equivalent qualified GP, against 2,171 across England.