New Road Medical Centre, Walsall: patient reviews and CQC rating
New Road Medical Centre is a GP practice in Walsall with 2,262 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 1.2 full-time-equivalent qualified GPs, or 1,844 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 90%, against 86% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 8th of the 40 practices in Walsall with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (79%). 129 patients answered the survey (response rate 23%).
| Survey question | New Road Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 89% | 74% | 77% |
| Easy to contact by phone | 91% | 53% | 57% |
| Easy to contact via the website | 63% | 54% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 93% | 81% | 85% |
| Last contact good | 91% | 68% | 73% |
| Wait for appointment about right | 86% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Road Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,262 patients were registered at New Road Medical Centre in September 2026, up 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 1,844 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 1,380 appointments a month, or 610 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | New Road Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 610 | 561 | 510 |
| Face to face | 84% | 64% | 63% |
| Same day as booked | 33% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.3% against 0.6%), osteoporosis (3.8% against 1.2%) and COPD (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 17.9% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Palliative care | All ages | 3.3% | 0.6% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
New Road Medical Centre, Chester Road North, Brownhills, Walsall, WS8 7JB. Phone: 01922 604546. Website: www.gpwalsall.co.uk/newroad.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkside Medical Practice | 0.3 km | 87% |
| Holland Park Surgery | 0.3 km | 80% |
| Streets Corner Surgery | 2.3 km | 81% |
| Walsall Wood Health Centre | 2.3 km | 86% |
| St John's Medical Centre | 2.5 km | 50% |
- Chapel Street Surgery (91% overall experience good)
- Holland Park Surgery (80% overall experience good)
- Parkside Medical Practice (87% overall experience good)
- Pelsall Village Surgery (58% overall experience good)
- St John's Medical Centre (50% overall experience good)
- Streets Corner Surgery (81% overall experience good)
- Walsall Wood Health Centre (86% overall experience good)
How do patients rate New Road Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of New Road Medical Centre as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at New Road Medical Centre?
2,262 patients were registered in September 2026, up 1.1% on a year earlier.
What is New Road Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does New Road Medical Centre have?
1.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,844 patients per GP against 2,171 across England.
Are appointments at New Road Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Road Medical Centre's phone number?
01922 604546.