St John's Medical Centre, Walsall: patient reviews and CQC rating
St John's Medical Centre is a GP practice in Walsall with 8,328 registered patients (September 2026). In the 2026 GP Patient Survey, 50% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). It has 4.7 full-time-equivalent qualified GPs, or 1,766 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St John's Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who described their overall experience of the practice as good: 50%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 40th of the 40 practices in Walsall with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (54%). 108 patients answered the survey (response rate 27%).
| Survey question | St John's Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 50% | 74% | 77% |
| Easy to contact by phone | 42% | 53% | 57% |
| Easy to contact via the website | 60% | 54% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 74% | 81% | 85% |
| Last contact good | 55% | 68% | 73% |
| Wait for appointment about right | 44% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
8,328 patients were registered at St John's Medical Centre in September 2026, down 4.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,766 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.2 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 8.9 |
| August 2024 | 5.9 | 9.3 |
| August 2025 | 5.9 | 11.0 |
| August 2026 | 4.7 | 9.2 |
From June 2026 to August 2026 the practice recorded 9,057 appointments a month, or 1,087 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St John's Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,087 | 561 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 52% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), dementia (1.8% against 0.8%) and chronic kidney disease (8.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 1.9% | 0.6% |
| Dementia | All ages | 1.8% | 0.8% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
St John's Medical Centre, High Street, Walsall Wood, Walsall, WS9 9LP. Phone: 01543 398570. Website: www.stjohnsmedicalcentrewalsall.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Streets Corner Surgery | 0.5 km | 81% |
| Walsall Wood Health Centre | 0.5 km | 86% |
| Chapel Street Surgery | 2.4 km | 91% |
| Pelsall Village Surgery | 2.4 km | 58% |
| New Road Medical Centre | 2.5 km | 89% |
- Chapel Street Surgery (91% overall experience good)
- Holland Park Surgery (80% overall experience good)
- New Road Medical Centre (89% overall experience good)
- Parkside Medical Practice (87% overall experience good)
- Pelsall Village Surgery (58% overall experience good)
- Streets Corner Surgery (81% overall experience good)
- Walsall Wood Health Centre (86% overall experience good)
How do patients rate St John's Medical Centre?
In the 2026 GP Patient Survey, 50% of patients described their overall experience of St John's Medical Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at St John's Medical Centre?
8,328 patients were registered in September 2026, down 4.1% on a year earlier.
How many GPs does St John's Medical Centre have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,766 patients per GP against 2,171 across England.
Are appointments at St John's Medical Centre face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St John's Medical Centre's phone number?
01543 398570.