Holland Park Surgery, Walsall: patient reviews and CQC rating
Holland Park Surgery is a GP practice in Walsall with 4,677 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2016. It has 3.5 full-time-equivalent qualified GPs, or 1,326 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holland Park Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. With 110 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 19th of the 40 practices in Walsall with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 110 patients answered the survey (response rate 22%).
| Survey question | Holland Park Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 66% | 53% | 57% |
| Easy to contact via the website | 59% | 54% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 85% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 154 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holland Park Surgery is Outstanding, published in August 2016. One key question is rated differently: Safe Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
4,677 patients were registered at Holland Park Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,326 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 3.6 | 4.7 |
| August 2025 | 3.6 | 4.7 |
| August 2026 | 3.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 2,506 appointments a month, or 536 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Holland Park Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 536 | 561 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 36% | 51% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), COPD (2.9% against 1.9%) and depression (21.4% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Holland Park Surgery, Chester Road North, Brownhills, Walsall, WS8 7JB. Phone: 01543 378594. Website: www.hollandparksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkside Medical Practice | 0.0 km | 87% |
| New Road Medical Centre | 0.3 km | 89% |
| Streets Corner Surgery | 2.3 km | 81% |
| Walsall Wood Health Centre | 2.3 km | 86% |
| St John's Medical Centre | 2.6 km | 50% |
- Chapel Street Surgery (91% overall experience good)
- New Road Medical Centre (89% overall experience good)
- Parkside Medical Practice (87% overall experience good)
- Pelsall Village Surgery (58% overall experience good)
- St John's Medical Centre (50% overall experience good)
- Streets Corner Surgery (81% overall experience good)
- Walsall Wood Health Centre (86% overall experience good)
How do patients rate Holland Park Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Holland Park Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Holland Park Surgery?
4,677 patients were registered in September 2026, up 0.3% on a year earlier.
What is Holland Park Surgery's CQC rating?
Outstanding overall, published in August 2016.
How many GPs does Holland Park Surgery have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,326 patients per GP against 2,171 across England.
Are appointments at Holland Park Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holland Park Surgery's phone number?
01543 378594.