Parkside Medical Practice, Walsall: patient reviews and CQC rating
Parkside Medical Practice is a GP practice in Walsall with 4,453 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 2.0 full-time-equivalent qualified GPs, or 2,257 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkside Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 10th of the 40 practices in Walsall with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (80%). 99 patients answered the survey (response rate 20%).
| Survey question | Parkside Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 82% | 53% | 57% |
| Easy to contact via the website | 57% | 54% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 93% | 81% | 85% |
| Last contact good | 83% | 68% | 73% |
| Wait for appointment about right | 94% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Parkside Medical Practice is Good, published in January 2020. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,453 patients were registered at Parkside Medical Practice in September 2026, up 1.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,257 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 3.1 |
| August 2026 | 2.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,352 appointments a month, or 753 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Parkside Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 753 | 561 | 510 |
| Face to face | 32% | 64% | 63% |
| Same day as booked | 64% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), serious mental illness (1.7% against 1.0%) and depression (20.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 28.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 3.1% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Parkside Medical Practice, Chester Road North, Brownhills, Walsall, WS8 7JB. Phone: 01543 728748. Website: www.pmpgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holland Park Surgery | 0.0 km | 80% |
| New Road Medical Centre | 0.3 km | 89% |
| Streets Corner Surgery | 2.3 km | 81% |
| Walsall Wood Health Centre | 2.3 km | 86% |
| St John's Medical Centre | 2.6 km | 50% |
- Chapel Street Surgery (91% overall experience good)
- Holland Park Surgery (80% overall experience good)
- New Road Medical Centre (89% overall experience good)
- Pelsall Village Surgery (58% overall experience good)
- St John's Medical Centre (50% overall experience good)
- Streets Corner Surgery (81% overall experience good)
- Walsall Wood Health Centre (86% overall experience good)
How do patients rate Parkside Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Parkside Medical Practice as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Parkside Medical Practice?
4,453 patients were registered in September 2026, up 1.7% on a year earlier.
What is Parkside Medical Practice's CQC rating?
Good overall, published in January 2020.
How many GPs does Parkside Medical Practice have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,257 patients per GP against 2,171 across England.
Are appointments at Parkside Medical Practice face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkside Medical Practice's phone number?
01543 728748.