Walsall Wood Health Centre, Walsall: patient reviews and CQC rating
Walsall Wood Health Centre is a GP practice in Walsall with 1,721 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 1.0 full-time-equivalent qualified GPs, or 1,721 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Walsall Wood Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 14th of the 40 practices in Walsall with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (93%). 87 patients answered the survey (response rate 20%).
| Survey question | Walsall Wood Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 86% | 74% | 77% |
| Easy to contact by phone | 92% | 53% | 57% |
| Easy to contact via the website | 54% | 54% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 97% | 81% | 85% |
| Last contact good | 95% | 68% | 73% |
| Wait for appointment about right | 78% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Walsall Wood Health Centre is Requires Improvement, published in August 2023. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (October 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
1,721 patients were registered at Walsall Wood Health Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 1,721 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,151 appointments a month, or 669 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 30% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Walsall Wood Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 669 | 561 | 510 |
| Face to face | 67% | 64% | 63% |
| Same day as booked | 30% | 51% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.8% against 3.0%) and diabetes (11.7% against 7.9%). It has a lower share for depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 26.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.9% | 0.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.3% | 74.9% |
Walsall Wood Health Centre, 77 Lichfield Road, Walsall Wood, Walsall, WS9 9NP. Phone: 01543 361452. Website: www.walsallwoodhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Streets Corner Surgery | 0.0 km | 81% |
| St John's Medical Centre | 0.5 km | 50% |
| New Road Medical Centre | 2.3 km | 89% |
| Parkside Medical Practice | 2.3 km | 87% |
| Holland Park Surgery | 2.3 km | 80% |
- Chapel Street Surgery (91% overall experience good)
- Holland Park Surgery (80% overall experience good)
- New Road Medical Centre (89% overall experience good)
- Parkside Medical Practice (87% overall experience good)
- Pelsall Village Surgery (58% overall experience good)
- St John's Medical Centre (50% overall experience good)
- Streets Corner Surgery (81% overall experience good)
How do patients rate Walsall Wood Health Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Walsall Wood Health Centre as good, against 77% across England. 92% found it easy to get through by phone.
How many patients are registered at Walsall Wood Health Centre?
1,721 patients were registered in September 2026, up 0.5% on a year earlier.
What is Walsall Wood Health Centre's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Walsall Wood Health Centre have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 1,721 patients per GP against 2,171 across England.
Are appointments at Walsall Wood Health Centre face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Walsall Wood Health Centre's phone number?
01543 361452.