Umbrella Medical at Broadway Medical Centre, Walsall: patient reviews and CQC rating
Umbrella Medical at Broadway Medical Centre is a GP practice in Walsall with 6,312 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 2.3 full-time-equivalent qualified GPs, or 2,705 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Umbrella Medical at Broadway Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 47%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 31st of the 40 practices in Walsall with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (74%). 96 patients answered the survey (response rate 15%).
| Survey question | Umbrella Medical at Broadway Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 51% | 53% | 57% |
| Easy to contact via the website | 58% | 54% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 47% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 153 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Umbrella Medical at Broadway Medical Centre is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,312 patients were registered at Umbrella Medical at Broadway Medical Centre in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,705 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 3,152 appointments a month, or 499 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Umbrella Medical at Broadway Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 561 | 510 |
| Face to face | 90% | 64% | 63% |
| Same day as booked | 35% | 51% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%). It has a lower share for dementia (0.3% against 0.8%), heart failure (0.6% against 1.1%) and cancer (2.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Palliative care | All ages | 1.2% | 0.6% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Umbrella Medical at Broadway Medical Centre, 213 Broadway, Walsall, WS1 3HD. Phone: 01922 622064.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Little London Surgery | 0.8 km | 77% |
| Brace Street Health Centre | 1.2 km | 69% |
| Brace Street Health Centre | 1.2 km | 91% |
| Dr Mahbub's Surgery | 1.2 km | 71% |
| Palfrey Health Centre | 1.3 km | 71% |
- Palfrey Health Centre (71% overall experience good)
- St Peter's Surgery (55% overall experience good)
- Umbrella Medical at Hatherton Medical Centre (76% overall experience good)
How do patients rate Umbrella Medical at Broadway Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Umbrella Medical at Broadway Medical Centre as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Umbrella Medical at Broadway Medical Centre?
6,312 patients were registered in September 2026, down 0.3% on a year earlier.
What is Umbrella Medical at Broadway Medical Centre's CQC rating?
Good overall, published in April 2019.
How many GPs does Umbrella Medical at Broadway Medical Centre have?
2.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,705 patients per GP against 2,171 across England.
Are appointments at Umbrella Medical at Broadway Medical Centre face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Umbrella Medical at Broadway Medical Centre's phone number?
01922 622064.