Walsall South 2 PCN: primary care network practices and patient survey
Walsall South 2 PCN is a primary care network of 4 GP practices with 42,168 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,895 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Walsall South 2 PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at St Peter's Surgery to 76% at Umbrella Medical at Hatherton Medical Centre, with a median of 71% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Umbrella Medical at Hatherton Medical Centre has the highest share finding it easy to get through by phone (58%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Umbrella Medical at Hatherton Medical Centre | 21,675 | 76% | 58% | Good | 1,615 |
| Umbrella Medical at Broadway Medical Centre | 6,312 | 71% | 51% | Good | 2,705 |
| Palfrey Health Centre | 4,790 | 71% | 51% | Good | 2,566 |
| St Peter's Surgery | 9,391 | 55% | 41% | Good | 2,030 |
Results for the network as a whole, from 374 responses, against Black Country and England.
| Survey question | Walsall South 2 PCN | Black Country | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 52% | 53% | 57% |
| Easy to contact via the website | 57% | 54% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 75% | 81% | 85% |
| Last contact good | 62% | 68% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 1,895 registered patients per full-time-equivalent qualified GP in Walsall South 2 PCN, fewer than England's 2,171 and Black Country's 2,193. Practices recorded 603 appointments a month per 1,000 patients (England: 510), 76% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.7% over the year (England: shrank 1.1%).
| Measure | Walsall South 2 PCN | Black Country | England |
|---|---|---|---|
| Patients per qualified GP | 1,895 | 2,193 | 2,171 |
| Appointments per 1,000 patients a month | 603 | 561 | 510 |
| Face-to-face appointments | 76% | 64% | 63% |
| Same day as booked | 47% | 51% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 15% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Walsall South 2 PCN is palliative care (1.2% against 0.6%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Walsall South 2 PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% | 5,848 |
| Depression | 18+ yrs | 12.1% | 14.3% | 4,031 |
| Diabetes | 17+ yrs | 10.2% | 7.9% | 3,458 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 2,432 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 1,295 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,501 |
| Cancer | All ages | 2.9% | 3.8% | 1,280 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 783 |
| COPD | All ages | 1.6% | 1.9% | 702 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 632 |
| Palliative care | All ages | 1.2% | 0.6% | 508 |
| Serious mental illness | All ages | 1.1% | 1.0% | 459 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 284 |
| Heart failure | All ages | 0.8% | 1.1% | 340 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 249 |
| Dementia | All ages | 0.5% | 0.8% | 228 |
| Learning disability | All ages | 0.5% | 0.6% | 203 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 198 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 60 |
- Walsall East 1 PCN (8 practices)
- Walsall East 2 PCN (5 practices)
- Walsall North PCN (10 practices)
- Walsall South 1 PCN (9 practices)
- Walsall West 1 PCN (5 practices)
- Walsall West 2 PCN (8 practices)
- West Birmingham PCN (7 practices)
Which practices are in Walsall South 2 PCN?
Palfrey Health Centre, St Peter's Surgery, Umbrella Medical at Broadway Medical Centre and Umbrella Medical at Hatherton Medical Centre.
How do patients rate Walsall South 2 PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Walsall South 2 PCN cover?
42,168 registered patients across 4 practices in September 2026.
How many patients per GP does Walsall South 2 PCN have?
1,895 per full-time-equivalent qualified GP, against 2,171 across England.