Walsall West 2 PCN: primary care network practices and patient survey
Walsall West 2 PCN is a primary care network of 8 GP practices with 47,917 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 2,977 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Walsall West 2 PCN with survey results, the share of patients describing their overall experience as good ranges from 66% at The Keys Family Practice to 91% at Croft Surgery, with a median of 74% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Croft Surgery has the highest share finding it easy to get through by phone (92%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Croft Surgery | 6,844 | 91% | 92% | Good | 2,579 |
| Lockstown Practice | 7,542 | 87% | 62% | Good | 3,041 |
| Rough Hay Surgery | 3,888 | 78% | 66% | Good | 3,038 |
| Lockfield Surgery | 10,543 | 75% | 63% | Good | 5,272 |
| Moxley Medical Centre | 3,720 | 73% | 69% | Good | 2,632 |
| Darlaston Medical Centre | 3,965 | 71% | 56% | Good | 2,288 |
| Sina Health Centre | 6,889 | 68% | 49% | Good | 3,691 |
| The Keys Family Practice | 4,526 | 66% | 63% | Good | 1,697 |
Results for the network as a whole, from 840 responses, against Black Country and England.
| Survey question | Walsall West 2 PCN | Black Country | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 65% | 53% | 57% |
| Easy to contact via the website | 60% | 54% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 82% | 81% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 2,977 registered patients per full-time-equivalent qualified GP in Walsall West 2 PCN, more than England's 2,171 and Black Country's 2,193. Practices recorded 576 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Walsall West 2 PCN | Black Country | England |
|---|---|---|---|
| Patients per qualified GP | 2,977 | 2,193 | 2,171 |
| Appointments per 1,000 patients a month | 576 | 561 | 510 |
| Face-to-face appointments | 65% | 64% | 63% |
| Same day as booked | 40% | 51% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 17% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Walsall West 2 PCN is palliative care (1.9% against 0.6%), and the furthest below is osteoporosis (0.9% against 1.2%).
| Condition register | Age group | Walsall West 2 PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% | 7,450 |
| High blood pressure | All ages | 16.7% | 15.2% | 8,077 |
| Diabetes | 17+ yrs | 10.5% | 7.9% | 3,958 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 3,099 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 1,956 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,734 |
| Cancer | All ages | 3.0% | 3.8% | 1,425 |
| COPD | All ages | 2.8% | 1.9% | 1,339 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 1,035 |
| Palliative care | All ages | 1.9% | 0.6% | 931 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 881 |
| Heart failure | All ages | 1.1% | 1.1% | 549 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 421 |
| Serious mental illness | All ages | 1.1% | 1.0% | 509 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 378 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 145 |
| Dementia | All ages | 0.7% | 0.8% | 351 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 319 |
| Learning disability | All ages | 0.5% | 0.6% | 257 |
- Walsall East 1 PCN (8 practices)
- Walsall East 2 PCN (5 practices)
- Walsall North PCN (10 practices)
- Walsall South 1 PCN (9 practices)
- Walsall South 2 PCN (4 practices)
- Walsall West 1 PCN (5 practices)
- West Birmingham PCN (7 practices)
Which practices are in Walsall West 2 PCN?
Croft Surgery, Darlaston Medical Centre, Lockfield Surgery, Lockstown Practice, Moxley Medical Centre, Rough Hay Surgery, Sina Health Centre and The Keys Family Practice.
How do patients rate Walsall West 2 PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Walsall West 2 PCN cover?
47,917 registered patients across 8 practices in September 2026.
How many patients per GP does Walsall West 2 PCN have?
2,977 per full-time-equivalent qualified GP, against 2,171 across England.