Croft Surgery, Willenhall: patient reviews and CQC rating
Croft Surgery is a GP practice in Willenhall with 6,844 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 2.7 full-time-equivalent qualified GPs, or 2,579 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Croft Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 6 practices in Willenhall with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (85%). 95 patients answered the survey (response rate 19%).
| Survey question | Croft Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 91% | 74% | 77% |
| Easy to contact by phone | 92% | 53% | 57% |
| Easy to contact via the website | 52% | 54% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 90% | 81% | 85% |
| Last contact good | 83% | 68% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 190 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Croft Surgery is Good, published in March 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,844 patients were registered at Croft Surgery in September 2026, up 3.2% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,579 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.3 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 4.3 |
| August 2024 | 2.1 | 5.1 |
| August 2025 | 2.8 | 5.5 |
| August 2026 | 2.7 | 4.4 |
From June 2026 to August 2026 the practice recorded 3,451 appointments a month, or 504 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Croft Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 561 | 510 |
| Face to face | 61% | 64% | 63% |
| Same day as booked | 34% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), depression (24.0% against 14.3%) and heart failure (1.7% against 1.1%). It has a lower share for cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.0% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Palliative care | All ages | 1.5% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Croft Surgery, Willenhall Medical Centre, Gomer Street, Willenhall, WV13 2DR. Phone: 01902 600900. Website: www.willenhallmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lockfield Surgery | 0.0 km | 75% |
| Lockstown Practice | 0.0 km | 87% |
| The Keys Family Practice | 0.2 km | 66% |
| Rough Hay Surgery | 1.7 km | 78% |
| Modality Kingfisher Darlaston Practice | 2.2 km | 79% |
- Darlaston Medical Centre (71% overall experience good)
- Lockfield Surgery (75% overall experience good)
- Lockstown Practice (87% overall experience good)
- Moxley Medical Centre (73% overall experience good)
- Rough Hay Surgery (78% overall experience good)
- Sina Health Centre (68% overall experience good)
- The Keys Family Practice (66% overall experience good)
How do patients rate Croft Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Croft Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Croft Surgery?
6,844 patients were registered in September 2026, up 3.2% on a year earlier.
What is Croft Surgery's CQC rating?
Good overall, published in March 2024.
How many GPs does Croft Surgery have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,579 patients per GP against 2,171 across England.
Are appointments at Croft Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Croft Surgery's phone number?
01902 600900.