Lockstown Practice, Willenhall: patient reviews and CQC rating
Lockstown Practice is a GP practice in Willenhall with 7,542 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 2.5 full-time-equivalent qualified GPs, or 3,041 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lockstown Practice
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who said the wait for their last appointment was about right: 49%, below the England figure of 69%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 6 practices in Willenhall with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (88%). 117 patients answered the survey (response rate 19%).
| Survey question | Lockstown Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 62% | 53% | 57% |
| Easy to contact via the website | 52% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 89% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 49% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 365 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lockstown Practice is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,542 patients were registered at Lockstown Practice in September 2026, down 3.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 3,041 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.3 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.7 |
| August 2024 | 3.0 | 4.1 |
| August 2025 | 2.5 | 4.2 |
| August 2026 | 2.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,968 appointments a month, or 526 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 31% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Lockstown Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 526 | 561 | 510 |
| Face to face | 69% | 64% | 63% |
| Same day as booked | 31% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), osteoporosis (2.0% against 1.2%) and serious mental illness (1.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Lockstown Practice, Willenhall Medical Centre, Gomer Street, Willenhall, WV13 2DR. Phone: 01902 600833. Website: www.lockstownpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lockfield Surgery | 0.0 km | 75% |
| Croft Surgery | 0.0 km | 91% |
| The Keys Family Practice | 0.2 km | 66% |
| Rough Hay Surgery | 1.7 km | 78% |
| Modality Kingfisher Darlaston Practice | 2.2 km | 79% |
- Croft Surgery (91% overall experience good)
- Darlaston Medical Centre (71% overall experience good)
- Lockfield Surgery (75% overall experience good)
- Moxley Medical Centre (73% overall experience good)
- Rough Hay Surgery (78% overall experience good)
- Sina Health Centre (68% overall experience good)
- The Keys Family Practice (66% overall experience good)
How do patients rate Lockstown Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Lockstown Practice as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Lockstown Practice?
7,542 patients were registered in September 2026, down 3.6% on a year earlier.
What is Lockstown Practice's CQC rating?
Good overall, published in July 2017.
How many GPs does Lockstown Practice have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,041 patients per GP against 2,171 across England.
Are appointments at Lockstown Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lockstown Practice's phone number?
01902 600833.