The Keys Family Practice, Willenhall: patient reviews and CQC rating
The Keys Family Practice is a GP practice in Willenhall with 4,526 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 2.7 full-time-equivalent qualified GPs, or 1,697 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Keys Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 74%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 6 practices in Willenhall with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (74%). 101 patients answered the survey (response rate 15%).
| Survey question | The Keys Family Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 63% | 53% | 57% |
| Easy to contact via the website | 70% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 79% | 81% | 85% |
| Last contact good | 64% | 68% | 73% |
| Wait for appointment about right | 72% | 65% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Keys Family Practice is Good, published in April 2020. One key question is rated differently: Effective Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,526 patients were registered at The Keys Family Practice in September 2026, down 2.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,697 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 2.9 |
| August 2024 | 2.7 | 3.7 |
| August 2025 | 2.7 | 4.8 |
| August 2026 | 2.7 | 4.8 |
From June 2026 to August 2026 the practice recorded 3,910 appointments a month, or 864 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 57% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Keys Family Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 864 | 561 | 510 |
| Face to face | 70% | 64% | 63% |
| Same day as booked | 57% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), depression (20.1% against 14.3%) and diabetes (10.5% against 7.9%). It has a lower share for dementia (0.3% against 0.8%), heart failure (0.4% against 1.1%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.1% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
The Keys Family Practice, Field Street, Willenhall, WV13 2NZ. Phone: 01922 927240.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lockfield Surgery | 0.2 km | 75% |
| Lockstown Practice | 0.2 km | 87% |
| Croft Surgery | 0.2 km | 91% |
| Rough Hay Surgery | 1.7 km | 78% |
| I H Medical | 2.1 km | 79% |
- Croft Surgery (91% overall experience good)
- Darlaston Medical Centre (71% overall experience good)
- Lockfield Surgery (75% overall experience good)
- Lockstown Practice (87% overall experience good)
- Moxley Medical Centre (73% overall experience good)
- Rough Hay Surgery (78% overall experience good)
- Sina Health Centre (68% overall experience good)
How do patients rate The Keys Family Practice?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The Keys Family Practice as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at The Keys Family Practice?
4,526 patients were registered in September 2026, down 2.1% on a year earlier.
What is The Keys Family Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does The Keys Family Practice have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,697 patients per GP against 2,171 across England.
Are appointments at The Keys Family Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Keys Family Practice's phone number?
01922 927240.