Lockfield Surgery, Willenhall: patient reviews and CQC rating
Lockfield Surgery is a GP practice in Willenhall with 10,543 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 2.0 full-time-equivalent qualified GPs, or 5,272 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lockfield Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. With 96 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 6 practices in Willenhall with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (89%). 96 patients answered the survey (response rate 16%).
| Survey question | Lockfield Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 63% | 53% | 57% |
| Easy to contact via the website | 63% | 54% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 60% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 222 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lockfield Surgery is Good, published in September 2022. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Inadequate (January 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,543 patients were registered at Lockfield Surgery in September 2026, up 2.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 5,272 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 3.1 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 3.9 |
| August 2024 | 2.0 | 3.7 |
| August 2025 | 2.0 | 5.0 |
| August 2026 | 2.0 | 3.1 |
From June 2026 to August 2026 the practice recorded 5,705 appointments a month, or 541 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 27% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lockfield Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 561 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 27% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (5.4% against 0.6%), COPD (3.7% against 1.9%) and depression (24.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 33.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.0% | 14.3% |
| High blood pressure | All ages | 19.5% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Palliative care | All ages | 5.4% | 0.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Lockfield Surgery, Croft Street, Willenhall, WV13 2DR. Phone: 01902 639000. Website: www.lockfieldsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lockstown Practice | 0.0 km | 87% |
| Croft Surgery | 0.0 km | 91% |
| The Keys Family Practice | 0.2 km | 66% |
| Rough Hay Surgery | 1.7 km | 78% |
| Modality Kingfisher Darlaston Practice | 2.2 km | 79% |
- Croft Surgery (91% overall experience good)
- Darlaston Medical Centre (71% overall experience good)
- Lockstown Practice (87% overall experience good)
- Moxley Medical Centre (73% overall experience good)
- Rough Hay Surgery (78% overall experience good)
- Sina Health Centre (68% overall experience good)
- The Keys Family Practice (66% overall experience good)
How do patients rate Lockfield Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Lockfield Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Lockfield Surgery?
10,543 patients were registered in September 2026, up 2.0% on a year earlier.
What is Lockfield Surgery's CQC rating?
Good overall, published in September 2022.
How many GPs does Lockfield Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,272 patients per GP against 2,171 across England.
Are appointments at Lockfield Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lockfield Surgery's phone number?
01902 639000.