New Invention Health Centre, Willenhall: patient reviews and CQC rating
New Invention Health Centre is a GP practice in Willenhall with 7,024 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2023. It has 2.1 full-time-equivalent qualified GPs, or 3,292 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Invention Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 6 practices in Willenhall with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (74%). 96 patients answered the survey (response rate 20%).
| Survey question | New Invention Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 68% | 53% | 57% |
| Easy to contact via the website | 65% | 54% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 86% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 152 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Invention Health Centre is Good, published in March 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,024 patients were registered at New Invention Health Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,292 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 5,393 appointments a month, or 768 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 50% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | New Invention Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 768 | 561 | 510 |
| Face to face | 72% | 64% | 63% |
| Same day as booked | 50% | 51% | 45% |
| More than 28 days after booking | 8% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), chronic kidney disease (7.3% against 4.6%) and diabetes (10.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 1.9% | 0.6% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
New Invention Health Centre, 66 Cannock Road, Willenhall, WV12 5RZ. Phone: 01922 927290.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sina Health Centre | 1.1 km | 68% |
| Ashmore Park Health Centre | 1.3 km | 70% |
| Griffiths Drive Medical Practice | 1.6 km | 82% |
| Mossley Fields Surgery | 2.1 km | 76% |
| Dr Gian Singh | 2.4 km | 88% |
- Darlaston Family Practice (65% overall experience good)
- Darlaston Health Centre (83% overall experience good)
- Modality Kingfisher Darlaston Practice (79% overall experience good)
- Stroud Practice (85% overall experience good)
How do patients rate New Invention Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of New Invention Health Centre as good, below the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at New Invention Health Centre?
7,024 patients were registered in September 2026, down 0.6% on a year earlier.
What is New Invention Health Centre's CQC rating?
Good overall, published in March 2023.
How many GPs does New Invention Health Centre have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,292 patients per GP against 2,171 across England.
Are appointments at New Invention Health Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Invention Health Centre's phone number?
01922 927290.