Sina Health Centre, Willenhall: patient reviews and CQC rating
Sina Health Centre is a GP practice in Willenhall with 6,889 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 1.9 full-time-equivalent qualified GPs, or 3,691 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sina Health Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found the reception and administrative team helpful: 70%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in Willenhall with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (65%). 103 patients answered the survey (response rate 25%).
| Survey question | Sina Health Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 49% | 53% | 57% |
| Easy to contact via the website | 48% | 54% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 70% | 81% | 85% |
| Last contact good | 66% | 68% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Sina Health Centre is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,889 patients were registered at Sina Health Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,691 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.6 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 3,745 appointments a month, or 544 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 31% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Sina Health Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 544 | 561 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 31% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.0% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.2% against 0.6%) and serious mental illness (0.4% against 1.0%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Sina Health Centre, 230 Coppice Farm Way, New Invention, Willenhall, WV12 5XZ. Phone: 01922 710027.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashmore Park Health Centre | 0.8 km | 70% |
| New Invention Health Centre | 1.1 km | 68% |
| Griffiths Drive Medical Practice | 1.2 km | 82% |
| Essington Medical Centre | 1.6 km | 85% |
| Mossley Fields Surgery | 2.2 km | 76% |
- Croft Surgery (91% overall experience good)
- Darlaston Medical Centre (71% overall experience good)
- Lockfield Surgery (75% overall experience good)
- Lockstown Practice (87% overall experience good)
- Moxley Medical Centre (73% overall experience good)
- Rough Hay Surgery (78% overall experience good)
- The Keys Family Practice (66% overall experience good)
How do patients rate Sina Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Sina Health Centre as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Sina Health Centre?
6,889 patients were registered in September 2026, down 1.6% on a year earlier.
What is Sina Health Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does Sina Health Centre have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,691 patients per GP against 2,171 across England.
Are appointments at Sina Health Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sina Health Centre's phone number?
01922 710027.