Rough Hay Surgery, Darlaston: patient reviews and CQC rating
Rough Hay Surgery is a GP practice in Darlaston with 3,888 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 1.3 full-time-equivalent qualified GPs, or 3,038 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rough Hay Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 79%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
66% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (71%). 130 patients answered the survey (response rate 16%).
| Survey question | Rough Hay Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 66% | 53% | 57% |
| Easy to contact via the website | 56% | 54% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 791 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rough Hay Surgery is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,888 patients were registered at Rough Hay Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,038 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 2.4 |
| August 2024 | 0.7 | 2.6 |
| August 2025 | 0.7 | 2.8 |
| August 2026 | 1.3 | 3.0 |
From June 2026 to August 2026 the practice recorded 1,817 appointments a month, or 467 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Rough Hay Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 561 | 510 |
| Face to face | 90% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), COPD (2.8% against 1.9%) and depression (17.8% against 14.3%). It has a lower share for atrial fibrillation (1.4% against 2.2%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 42.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Cancer | All ages | 2.7% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Rough Hay Surgery, 44B Rough Hay Road, Rough Hay, Darlaston, WS10 8NQ. Phone: 0121 526 2233.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Darlaston Family Practice | 0.8 km | 65% |
| Darlaston Health Centre | 0.8 km | 83% |
| Darlaston Medical Centre | 1.1 km | 71% |
| Moxley Medical Centre | 1.5 km | 73% |
| Lockfield Surgery | 1.7 km | 75% |
- Croft Surgery (91% overall experience good)
- Darlaston Medical Centre (71% overall experience good)
- Lockfield Surgery (75% overall experience good)
- Lockstown Practice (87% overall experience good)
- Moxley Medical Centre (73% overall experience good)
- Sina Health Centre (68% overall experience good)
- The Keys Family Practice (66% overall experience good)
How do patients rate Rough Hay Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Rough Hay Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Rough Hay Surgery?
3,888 patients were registered in September 2026, down 1.6% on a year earlier.
What is Rough Hay Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Rough Hay Surgery have?
1.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,038 patients per GP against 2,171 across England.
Are appointments at Rough Hay Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rough Hay Surgery's phone number?
0121 526 2233.