Chapel Street Surgery, Walsall: patient reviews and CQC rating
Chapel Street Surgery is a GP practice in Walsall with 2,557 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 2.3 full-time-equivalent qualified GPs, or 1,096 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 4th of the 40 practices in Walsall with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 117 patients answered the survey (response rate 33%).
| Survey question | Chapel Street Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 91% | 74% | 77% |
| Easy to contact by phone | 92% | 53% | 57% |
| Easy to contact via the website | 80% | 54% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 96% | 81% | 85% |
| Last contact good | 87% | 68% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel Street Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,557 patients were registered at Chapel Street Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,096 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.5 | 0.5 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,881 appointments a month, or 735 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 33% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chapel Street Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 735 | 561 | 510 |
| Face to face | 58% | 64% | 63% |
| Same day as booked | 33% | 51% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.3% against 2.2%), chronic kidney disease (8.2% against 4.6%) and coronary heart disease (4.8% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.1% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.8% | 74.9% |
Chapel Street Surgery, 1 Chapel Street, Pelsall, Walsall, WS3 4LN. Phone: 01922 685858. Website: chapelstreetsurgerywalsall.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pelsall Village Surgery | 0.2 km | 58% |
| Harden Blakenall Medical Centre | 1.9 km | 71% |
| Lower Farm Health Centre | 2.0 km | 74% |
| Rushall Medical Centre | 2.3 km | 79% |
| St John's Medical Centre | 2.4 km | 50% |
- Holland Park Surgery (80% overall experience good)
- New Road Medical Centre (89% overall experience good)
- Parkside Medical Practice (87% overall experience good)
- Pelsall Village Surgery (58% overall experience good)
- St John's Medical Centre (50% overall experience good)
- Streets Corner Surgery (81% overall experience good)
- Walsall Wood Health Centre (86% overall experience good)
How do patients rate Chapel Street Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Chapel Street Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Chapel Street Surgery?
2,557 patients were registered in September 2026, up 0.8% on a year earlier.
What is Chapel Street Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Chapel Street Surgery have?
2.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,096 patients per GP against 2,171 across England.
Are appointments at Chapel Street Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Street Surgery's phone number?
01922 685858.