Rushall Medical Centre, Walsall: patient reviews and CQC rating
Rushall Medical Centre is a GP practice in Walsall with 14,608 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.2 full-time-equivalent qualified GPs, or 2,795 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rushall Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 73%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 21st of the 40 practices in Walsall with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (69%). 122 patients answered the survey (response rate 26%).
| Survey question | Rushall Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 51% | 53% | 57% |
| Easy to contact via the website | 64% | 54% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 73% | 81% | 85% |
| Last contact good | 67% | 68% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 599 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rushall Medical Centre is Good, published in April 2017. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
14,608 patients were registered at Rushall Medical Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,795 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 3.2 nurses and 6.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 9.1 |
| August 2024 | 5.9 | 8.5 |
| August 2025 | 5.9 | 9.8 |
| August 2026 | 5.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 10,258 appointments a month, or 702 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 48% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Rushall Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 702 | 561 | 510 |
| Face to face | 50% | 64% | 63% |
| Same day as booked | 48% | 51% | 45% |
| More than 28 days after booking | 9% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.8% against 0.6%), chronic kidney disease (8.2% against 4.6%) and heart failure (1.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Palliative care | All ages | 1.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Rushall Medical Centre, 107 Lichfield Road, Rushall, Walsall, WS4 1HB. Phone: 01922 622212.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr's P L & S Kaul and Dr G K Gill | 1.8 km | 79% |
| Harden Blakenall Medical Centre | 2.0 km | 71% |
| St Peter's Surgery | 2.3 km | 55% |
| Chapel Street Surgery | 2.3 km | 91% |
| Pelsall Village Surgery | 2.5 km | 58% |
- Blackwood Health Centre (77% overall experience good)
- Collingwood Family Practice (70% overall experience good)
- Northgate Medical Centre (91% overall experience good)
- Portland Medical Practice (87% overall experience good)
How do patients rate Rushall Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Rushall Medical Centre as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Rushall Medical Centre?
14,608 patients were registered in September 2026, down 1.1% on a year earlier.
What is Rushall Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Rushall Medical Centre have?
5.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,795 patients per GP against 2,171 across England.
Are appointments at Rushall Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rushall Medical Centre's phone number?
01922 622212.