Portland Medical Practice, Walsall: patient reviews and CQC rating
Portland Medical Practice is a GP practice in Walsall with 8,889 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 6.1 full-time-equivalent qualified GPs, or 1,446 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Portland Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 40 practices in Walsall with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 108 patients answered the survey (response rate 32%).
| Survey question | Portland Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 62% | 53% | 57% |
| Easy to contact via the website | 71% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 94% | 81% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 253 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Portland Medical Practice is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,889 patients were registered at Portland Medical Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,446 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 7.5 |
| August 2024 | 4.3 | 8.4 |
| August 2025 | 3.6 | 8.3 |
| August 2026 | 6.1 | 10.8 |
From June 2026 to August 2026 the practice recorded 5,111 appointments a month, or 575 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Portland Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 575 | 561 | 510 |
| Face to face | 79% | 64% | 63% |
| Same day as booked | 47% | 51% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), osteoporosis (2.5% against 1.2%) and heart failure (2.2% against 1.1%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Palliative care | All ages | 1.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Portland Medical Practice, Anchor Meadow Health Centre, Westfield Drive, Aldridge, Walsall, WS9 8AJ. Phone: 01922 450950. Website: www.portlandmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northgate Medical Centre | 0.0 km | 91% |
| Rushall Medical Centre | 2.7 km | 79% |
| St John's Medical Centre | 2.8 km | 50% |
| Streets Corner Surgery | 3.0 km | 81% |
| Walsall Wood Health Centre | 3.0 km | 86% |
- Blackwood Health Centre (77% overall experience good)
- Collingwood Family Practice (70% overall experience good)
- Northgate Medical Centre (91% overall experience good)
- Rushall Medical Centre (79% overall experience good)
How do patients rate Portland Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Portland Medical Practice as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Portland Medical Practice?
8,889 patients were registered in September 2026, up 1.1% on a year earlier.
What is Portland Medical Practice's CQC rating?
Good overall, published in December 2018.
How many GPs does Portland Medical Practice have?
6.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,446 patients per GP against 2,171 across England.
Are appointments at Portland Medical Practice face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Portland Medical Practice's phone number?
01922 450950.