Pelsall Village Surgery, Walsall: patient reviews and CQC rating
Pelsall Village Surgery is a GP practice in Walsall with 3,462 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 1.0 full-time-equivalent qualified GPs, or 3,462 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pelsall Village Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 38th of the 40 practices in Walsall with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (70%). 112 patients answered the survey (response rate 21%).
| Survey question | Pelsall Village Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 58% | 74% | 77% |
| Easy to contact by phone | 61% | 53% | 57% |
| Easy to contact via the website | 32% | 54% | 58% |
| Easy to contact via the NHS App | 37% | 54% | 54% |
| Reception team helpful | 84% | 81% | 85% |
| Last contact good | 55% | 68% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 67% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 76% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 114 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pelsall Village Surgery is Good, published in November 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,462 patients were registered at Pelsall Village Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,462 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.1 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 2.1 |
| August 2025 | 1.0 | 2.1 |
| August 2026 | 1.0 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,609 appointments a month, or 465 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 40% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Pelsall Village Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 465 | 561 | 510 |
| Face to face | 80% | 64% | 63% |
| Same day as booked | 40% | 51% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.4% against 1.1%) and asthma (4.9% against 6.6%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Pelsall Village Surgery, High Street, Pelsall, Walsall, WS3 4LX. Phone: 01922 683857.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chapel Street Surgery | 0.2 km | 91% |
| Lower Farm Health Centre | 2.0 km | 74% |
| Harden Blakenall Medical Centre | 2.1 km | 71% |
| St John's Medical Centre | 2.4 km | 50% |
| Rushall Medical Centre | 2.5 km | 79% |
- Chapel Street Surgery (91% overall experience good)
- Holland Park Surgery (80% overall experience good)
- New Road Medical Centre (89% overall experience good)
- Parkside Medical Practice (87% overall experience good)
- St John's Medical Centre (50% overall experience good)
- Streets Corner Surgery (81% overall experience good)
- Walsall Wood Health Centre (86% overall experience good)
How do patients rate Pelsall Village Surgery?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Pelsall Village Surgery as good, below the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Pelsall Village Surgery?
3,462 patients were registered in September 2026, up 1.9% on a year earlier.
What is Pelsall Village Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does Pelsall Village Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,462 patients per GP against 2,171 across England.
Are appointments at Pelsall Village Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pelsall Village Surgery's phone number?
01922 683857.