Tilbury and Chadwell PCN: primary care network practices and patient survey
Tilbury and Chadwell PCN is a primary care network of 8 GP practices with 70,434 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,785 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Tilbury and Chadwell PCN with survey results, the share of patients describing their overall experience as good ranges from 52% at Rigg Milner Medical Centre to 81% at The Commonwealth Health Centre, with a median of 72% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Medic House has the highest share finding it easy to get through by phone (75%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Commonwealth Health Centre | 5,741 | 81% | 57% | Good | 1,131 |
| Medic House | 5,467 | 77% | 75% | Good | 7,289 |
| Oddfellows Hall Health Centre | 11,380 | 75% | 65% | Good | 2,951 |
| Sai Medical Centre | 11,451 | 73% | 50% | Good | 3,181 |
| The Grays Surgery | 7,358 | 70% | 55% | Good | 3,691 |
| Thurrock Health Centre | 12,759 | 68% | 50% | Good | 3,508 |
| Tilbury Health Centre (College Health Tilbury and Chadwell Group) | 12,103 | 66% | 50% | Good | 2,492 |
| Rigg Milner Medical Centre | 4,175 | 52% | 41% | Requires improvement | 2,747 |
Results for the network as a whole, from 851 responses, against Essex and England.
| Survey question | Tilbury and Chadwell PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 55% | 50% | 57% |
| Easy to contact via the website | 62% | 56% | 58% |
| Easy to contact via the NHS App | 60% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,785 registered patients per full-time-equivalent qualified GP in Tilbury and Chadwell PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 664 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.1% over the year (England: shrank 1.1%).
| Measure | Tilbury and Chadwell PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,785 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 664 | 480 | 510 |
| Face-to-face appointments | 65% | 69% | 63% |
| Same day as booked | 49% | 45% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 12% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Tilbury and Chadwell PCN is palliative care (0.7% against 0.6%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Tilbury and Chadwell PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% | 9,879 |
| Depression | 18+ yrs | 10.2% | 14.3% | 5,402 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 4,316 |
| Asthma | 6+ yrs | 5.1% | 6.6% | 3,393 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 2,243 |
| Cancer | All ages | 2.0% | 3.8% | 1,466 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 1,410 |
| COPD | All ages | 1.7% | 1.9% | 1,247 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 912 |
| Atrial fibrillation | All ages | 1.3% | 2.2% | 905 |
| Heart failure | All ages | 0.8% | 1.1% | 598 |
| Serious mental illness | All ages | 0.8% | 1.0% | 585 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 408 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 375 |
| Palliative care | All ages | 0.7% | 0.6% | 474 |
| Dementia | All ages | 0.6% | 0.8% | 453 |
| Learning disability | All ages | 0.5% | 0.6% | 345 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 89 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 241 |
- Asop PCN (5 practices)
- Benfleet PCN (7 practices)
- Central Basildon PCN (8 practices)
- Grays PCN (7 practices)
- North Uttlesford PCN (4 practices)
- Rochford PCN (4 practices)
- Southend Victoria PCN (9 practices)
- Stanford-le-Hope PCN (6 practices)
Which practices are in Tilbury and Chadwell PCN?
Medic House, Oddfellows Hall Health Centre, Rigg Milner Medical Centre, Sai Medical Centre, The Commonwealth Health Centre, The Grays Surgery, Thurrock Health Centre and Tilbury Health Centre (College Health Tilbury and Chadwell Group).
How do patients rate Tilbury and Chadwell PCN?
71% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Tilbury and Chadwell PCN cover?
70,434 registered patients across 8 practices in September 2026.
How many patients per GP does Tilbury and Chadwell PCN have?
2,785 per full-time-equivalent qualified GP, against 2,171 across England.