Thurrock Health Centre, Grays: patient reviews and CQC rating
Thurrock Health Centre is a GP practice in Grays with 12,759 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 3.6 full-time-equivalent qualified GPs, or 3,508 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thurrock Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who described their last contact with the practice as good: 61%, below the England figure of 73%. Of the 11 results in the table, 2 are above England and 5 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 9 practices in Grays with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (69%). 127 patients answered the survey (response rate 14%).
| Survey question | Thurrock Health Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 50% | 50% | 57% |
| Easy to contact via the website | 68% | 56% | 58% |
| Easy to contact via the NHS App | 70% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 77% | 83% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thurrock Health Centre is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,759 patients were registered at Thurrock Health Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,508 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.3 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 6,211 appointments a month, or 487 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Thurrock Health Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 480 | 510 |
| Face to face | 88% | 69% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.3% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 23.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 7.8% | 15.2% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Heart failure | All ages | 0.2% | 1.1% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Thurrock Health Centre, 55-57, High Street, Grays, RM17 6NB. Phone: 01375 898700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grays Surgery | 0.3 km | 70% |
| Dell Medical Centre | 0.5 km | 93% |
| Oddfellows Hall Health Centre | 0.5 km | 75% |
| Primecare Medical Centre | 0.6 km | 72% |
| The Yadava Practice | 0.7 km | 93% |
- Medic House (77% overall experience good)
- Oddfellows Hall Health Centre (75% overall experience good)
- Rigg Milner Medical Centre (52% overall experience good)
- Sai Medical Centre (73% overall experience good)
- The Commonwealth Health Centre (81% overall experience good)
- The Grays Surgery (70% overall experience good)
- Tilbury Health Centre (College Health Tilbury and Chadwell Group) (66% overall experience good)
How do patients rate Thurrock Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Thurrock Health Centre as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Thurrock Health Centre?
12,759 patients were registered in September 2026, down 1.8% on a year earlier.
What is Thurrock Health Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does Thurrock Health Centre have?
3.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,508 patients per GP against 2,171 across England.
Are appointments at Thurrock Health Centre face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thurrock Health Centre's phone number?
01375 898700.