The Commonwealth Health Centre, Tilbury: patient reviews and CQC rating
The Commonwealth Health Centre is a GP practice in Tilbury with 5,741 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 5.1 full-time-equivalent qualified GPs, or 1,131 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Commonwealth Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 5 practices in Tilbury with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (79%). 97 patients answered the survey (response rate 14%).
| Survey question | The Commonwealth Health Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 57% | 50% | 57% |
| Easy to contact via the website | 72% | 56% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 85% | 84% | 87% |
| Treated with care and concern | 88% | 83% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Commonwealth Health Centre is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
5,741 patients were registered at The Commonwealth Health Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,131 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 3.0 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 5.0 |
| August 2024 | 2.9 | 6.8 |
| August 2025 | 5.1 | 8.2 |
| August 2026 | 5.1 | 7.2 |
From June 2026 to August 2026 the practice recorded 3,298 appointments a month, or 574 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Commonwealth Health Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 574 | 480 | 510 |
| Face to face | 93% | 69% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.6% against 1.9%). It has a lower share for dementia (0.3% against 0.8%), cancer (1.8% against 3.8%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 35.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| COPD | All ages | 2.6% | 1.9% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
The Commonwealth Health Centre, Quebec Road, Tilbury, RM18 7RB. Phone: 01375 842396. Website: www.commonwealthhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Medic House | 0.1 km | 77% |
| Tilbury Health Centre (College Health Tilbury and Chadwell Group) | 0.3 km | 66% |
| Sai Medical Centre | 0.4 km | 73% |
| Gravesend Medical Centre | 2.2 km | 66% |
| Parrock Street Surgery | 2.5 km | 62% |
- Medic House (77% overall experience good)
- Oddfellows Hall Health Centre (75% overall experience good)
- Rigg Milner Medical Centre (52% overall experience good)
- Sai Medical Centre (73% overall experience good)
- The Grays Surgery (70% overall experience good)
- Thurrock Health Centre (68% overall experience good)
- Tilbury Health Centre (College Health Tilbury and Chadwell Group) (66% overall experience good)
How do patients rate The Commonwealth Health Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Commonwealth Health Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at The Commonwealth Health Centre?
5,741 patients were registered in September 2026, down 1.8% on a year earlier.
What is The Commonwealth Health Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does The Commonwealth Health Centre have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,131 patients per GP against 2,171 across England.
Are appointments at The Commonwealth Health Centre face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Commonwealth Health Centre's phone number?
01375 842396.