Medic House, Tilbury: patient reviews and CQC rating

What patients say about Medic House

Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.

On overall experience it is 2nd of the 5 practices in Tilbury with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (77%). 103 patients answered the survey (response rate 19%).

In the Friends and Family Test for July 2026, 97% of 64 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Medic House is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2022).

5,467 patients were registered at Medic House in September 2026, up 1.9% on a year earlier (England: down 1.1%).

20% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 7,289 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.3 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 4,235 appointments a month, or 775 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).

22% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.9% against 0.6%), dementia (3.0% against 0.8%) and chronic kidney disease (7.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.8 for men (England: 83.0 and 79.1).

71% of the practice's patients live in the RM18 postcode district, followed by SS17 (13%), RM16 (9%) and RM17 (3%). 98% live in Thurrock, the council area the practice is in.