Oddfellows Hall Health Centre, Grays: patient reviews and CQC rating
Oddfellows Hall Health Centre is a GP practice in Grays with 11,380 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 3.9 full-time-equivalent qualified GPs, or 2,951 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oddfellows Hall Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 78%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 9 practices in Grays with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (71%). 103 patients answered the survey (response rate 16%).
| Survey question | Oddfellows Hall Health Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 65% | 50% | 57% |
| Easy to contact via the website | 57% | 56% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 78% | 84% | 87% |
| Treated with care and concern | 83% | 83% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 108 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oddfellows Hall Health Centre is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (June 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,380 patients were registered at Oddfellows Hall Health Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,951 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.2 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.8 | 4.5 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 4.7 |
From June 2026 to August 2026 the practice recorded 6,400 appointments a month, or 562 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 46% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oddfellows Hall Health Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 480 | 510 |
| Face to face | 59% | 69% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Oddfellows Hall Health Centre, Odd Fellows Hall, Dell Road, Grays, RM17 5JY. Phone: 01375 388070.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dell Medical Centre | 0.1 km | 93% |
| Primecare Medical Centre | 0.2 km | 72% |
| Thurrock Health Centre | 0.5 km | 68% |
| The Yadava Practice | 0.6 km | 93% |
| The Grays Surgery | 0.7 km | 70% |
- Medic House (77% overall experience good)
- Rigg Milner Medical Centre (52% overall experience good)
- Sai Medical Centre (73% overall experience good)
- The Commonwealth Health Centre (81% overall experience good)
- The Grays Surgery (70% overall experience good)
- Thurrock Health Centre (68% overall experience good)
- Tilbury Health Centre (College Health Tilbury and Chadwell Group) (66% overall experience good)
How do patients rate Oddfellows Hall Health Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Oddfellows Hall Health Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Oddfellows Hall Health Centre?
11,380 patients were registered in September 2026, down 2.4% on a year earlier.
What is Oddfellows Hall Health Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does Oddfellows Hall Health Centre have?
3.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,951 patients per GP against 2,171 across England.
Are appointments at Oddfellows Hall Health Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oddfellows Hall Health Centre's phone number?
01375 388070.