Primecare Medical Centre, Grays: patient reviews and CQC rating
Primecare Medical Centre is a GP practice in Grays with 2,221 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 0.7 full-time-equivalent qualified GPs, or 3,332 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Primecare Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who described their last contact with the practice as good: 61%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 9 practices in Grays with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 114 patients answered the survey (response rate 18%).
| Survey question | Primecare Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 68% | 50% | 57% |
| Easy to contact via the website | 55% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 82% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Primecare Medical Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,221 patients were registered at Primecare Medical Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 3,332 patients per GP, more than the England figure of 2,171 and Essex's 2,514.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,007 appointments a month, or 454 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Primecare Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 480 | 510 |
| Face to face | 68% | 69% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a lower share of patients for depression (5.9% against 14.3%) and asthma (4.7% against 6.6%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Depression | 18+ yrs | 5.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Primecare Medical Centre, 167 Bridge Road, Grays, RM17 6DB. Phone: 01375 375329.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dell Medical Centre | 0.2 km | 93% |
| Oddfellows Hall Health Centre | 0.2 km | 75% |
| The Yadava Practice | 0.4 km | 93% |
| Thurrock Health Centre | 0.6 km | 68% |
| The Grays Surgery | 0.8 km | 70% |
- Balfour Medical Centre (69% overall experience good)
- Dell Medical Centre (93% overall experience good)
- Dr T Abela & Partners (66% overall experience good)
- Peartree Surgery and West Horndon Surgery (51% overall experience good)
- Stifford Clays Medical Practice (83% overall experience good)
- The Yadava Practice (93% overall experience good)
How do patients rate Primecare Medical Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Primecare Medical Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Primecare Medical Centre?
2,221 patients were registered in September 2026, down 4.7% on a year earlier.
What is Primecare Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Primecare Medical Centre have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,332 patients per GP against 2,171 across England.
Are appointments at Primecare Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Primecare Medical Centre's phone number?
01375 375329.