Grays PCN: primary care network practices and patient survey
Grays PCN is a primary care network of 7 GP practices with 49,777 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,962 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Grays PCN with survey results, the share of patients describing their overall experience as good ranges from 51% at Peartree Surgery and West Horndon Surgery to 93% at The Yadava Practice, with a median of 72% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Dell Medical Centre has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Yadava Practice | 5,116 | 93% | 76% | Good | 2,665 |
| Dell Medical Centre | 5,352 | 93% | 85% | Good | 2,978 |
| Stifford Clays Medical Practice | 10,295 | 83% | 48% | Good | 2,523 |
| Primecare Medical Centre | 2,221 | 72% | 68% | Good | 3,332 |
| Balfour Medical Centre | 5,423 | 69% | 56% | Inadequate | 4,675 |
| Dr T Abela & Partners | 13,920 | 66% | 37% | Good | 2,685 |
| Peartree Surgery and West Horndon Surgery | 7,450 | 51% | 35% | Good | 3,725 |
Results for the network as a whole, from 740 responses, against Essex and England.
| Survey question | Grays PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 51% | 50% | 57% |
| Easy to contact via the website | 59% | 56% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 68% | 70% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 80% | 83% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,962 registered patients per full-time-equivalent qualified GP in Grays PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 412 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.8% over the year (England: shrank 1.1%).
| Measure | Grays PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,962 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 412 | 480 | 510 |
| Face-to-face appointments | 72% | 69% | 63% |
| Same day as booked | 46% | 45% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 16% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Grays PCN is rheumatoid arthritis (1.0% against 0.8%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Grays PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% | 8,199 |
| Depression | 18+ yrs | 12.8% | 14.3% | 5,046 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 3,172 |
| Asthma | 6+ yrs | 5.4% | 6.6% | 2,595 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 1,733 |
| Cancer | All ages | 3.3% | 3.8% | 1,666 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,193 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 963 |
| COPD | All ages | 1.8% | 1.9% | 924 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 891 |
| Heart failure | All ages | 1.0% | 1.1% | 532 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 394 |
| Serious mental illness | All ages | 0.7% | 1.0% | 344 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 264 |
| Dementia | All ages | 0.5% | 0.8% | 278 |
| Learning disability | All ages | 0.5% | 0.6% | 231 |
| Palliative care | All ages | 0.4% | 0.6% | 204 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 200 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 68 |
- Asop PCN (5 practices)
- Benfleet PCN (7 practices)
- Central Basildon PCN (8 practices)
- North Uttlesford PCN (4 practices)
- Rochford PCN (4 practices)
- Southend Victoria PCN (9 practices)
- Stanford-le-Hope PCN (6 practices)
- Tilbury and Chadwell PCN (8 practices)
Which practices are in Grays PCN?
Balfour Medical Centre, Dell Medical Centre, Dr T Abela & Partners, Peartree Surgery and West Horndon Surgery, Primecare Medical Centre, Stifford Clays Medical Practice and The Yadava Practice.
How do patients rate Grays PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Grays PCN cover?
49,777 registered patients across 7 practices in September 2026.
How many patients per GP does Grays PCN have?
2,962 per full-time-equivalent qualified GP, against 2,171 across England.