Dr T Abela & Partners, Grays: patient reviews and CQC rating
Dr T Abela & Partners is a GP practice in Grays with 13,920 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 5.2 full-time-equivalent qualified GPs, or 2,685 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr T Abela & Partners
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 62%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 9th of the 9 practices in Grays with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (57%). 132 patients answered the survey (response rate 23%).
| Survey question | Dr T Abela & Partners | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 37% | 50% | 57% |
| Easy to contact via the website | 60% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 62% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 80% | 84% | 87% |
| Treated with care and concern | 77% | 83% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Dr T Abela & Partners is Good, published in December 2017. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
13,920 patients were registered at Dr T Abela & Partners in September 2026, down 3.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,685 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 3.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 5.2 |
| August 2024 | 5.2 | 5.2 |
| August 2025 | 5.2 | 6.3 |
| August 2026 | 5.2 | 5.8 |
From June 2026 to August 2026 the practice recorded 3,433 appointments a month, or 247 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 33% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr T Abela & Partners | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 247 | 480 | 510 |
| Face to face | 83% | 69% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), palliative or supportive care needs (0.1% against 0.6%) and osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.7% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Dr T Abela & Partners, Chafford Hundred Medical Centre, Drake Road, Chafford Hundred, Grays, RM16 6RS. Phone: 01375 480000. Website: www.chaffordhundredmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stifford Clays Medical Practice | 1.9 km | 83% |
| Thurrock Health Centre | 1.9 km | 68% |
| Oddfellows Hall Health Centre | 2.0 km | 75% |
| Dell Medical Centre | 2.0 km | 93% |
| The Grays Surgery | 2.1 km | 70% |
- Balfour Medical Centre (69% overall experience good)
- Dell Medical Centre (93% overall experience good)
- Peartree Surgery and West Horndon Surgery (51% overall experience good)
- Primecare Medical Centre (72% overall experience good)
- Stifford Clays Medical Practice (83% overall experience good)
- The Yadava Practice (93% overall experience good)
How do patients rate Dr T Abela & Partners?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Dr T Abela & Partners as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Dr T Abela & Partners?
13,920 patients were registered in September 2026, down 3.4% on a year earlier.
What is Dr T Abela & Partners's CQC rating?
Good overall, published in December 2017.
How many GPs does Dr T Abela & Partners have?
5.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,685 patients per GP against 2,171 across England.
Are appointments at Dr T Abela & Partners face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr T Abela & Partners's phone number?
01375 480000.