The Grays Surgery, Grays: patient reviews and CQC rating
The Grays Surgery is a GP practice in Grays with 7,358 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 2.0 full-time-equivalent qualified GPs, or 3,691 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grays Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 9 practices in Grays with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (74%). 123 patients answered the survey (response rate 16%).
| Survey question | The Grays Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 55% | 50% | 57% |
| Easy to contact via the website | 65% | 56% | 58% |
| Easy to contact via the NHS App | 66% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 79% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 75% | 84% | 87% |
| Treated with care and concern | 76% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Grays Surgery is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,358 patients were registered at The Grays Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,691 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.5 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,848 appointments a month, or 523 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Grays Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 523 | 480 | 510 |
| Face to face | 88% | 69% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.8% against 0.6%) and dementia (1.5% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%), stroke or TIA (0.9% against 1.9%) and depression (7.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Palliative care | All ages | 1.8% | 0.6% |
| Dementia | All ages | 1.5% | 0.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
The Grays Surgery, 78 High Street, Grays, RM17 6HU. Phone: 01375 390717.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thurrock Health Centre | 0.3 km | 68% |
| Dell Medical Centre | 0.7 km | 93% |
| Oddfellows Hall Health Centre | 0.7 km | 75% |
| The Yadava Practice | 0.8 km | 93% |
| Primecare Medical Centre | 0.8 km | 72% |
- Medic House (77% overall experience good)
- Oddfellows Hall Health Centre (75% overall experience good)
- Rigg Milner Medical Centre (52% overall experience good)
- Sai Medical Centre (73% overall experience good)
- The Commonwealth Health Centre (81% overall experience good)
- Thurrock Health Centre (68% overall experience good)
- Tilbury Health Centre (College Health Tilbury and Chadwell Group) (66% overall experience good)
How do patients rate The Grays Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of The Grays Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Grays Surgery?
7,358 patients were registered in September 2026, down 3.7% on a year earlier.
What is The Grays Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does The Grays Surgery have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,691 patients per GP against 2,171 across England.
Are appointments at The Grays Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grays Surgery's phone number?
01375 390717.