Rigg Milner Medical Centre, Tilbury: patient reviews and CQC rating
Rigg Milner Medical Centre is a GP practice in Tilbury with 4,175 registered patients (September 2026). In the 2026 GP Patient Survey, 52% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in April 2022. It has 1.5 full-time-equivalent qualified GPs, or 2,747 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rigg Milner Medical Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 52%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 5 practices in Tilbury with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (53%). 86 patients answered the survey (response rate 22%).
| Survey question | Rigg Milner Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 52% | 74% | 77% |
| Easy to contact by phone | 41% | 50% | 57% |
| Easy to contact via the website | 44% | 56% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 60% | 83% | 85% |
| Last contact good | 53% | 70% | 73% |
| Wait for appointment about right | 54% | 70% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 75% | 83% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Rigg Milner Medical Centre is Requires Improvement, published in April 2022. All 5 key questions are rated Requires Improvement. Its previous overall rating was Inadequate (August 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
4,175 patients were registered at Rigg Milner Medical Centre in September 2026, down 4.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,747 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 11,676 appointments a month, or 2,797 per 1,000 registered patients (England: 510). 18% were face to face (England: 63%). 71% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
3% were with a GP rather than another member of the practice team. 0% of booked patients did not attend.
| Measure | Rigg Milner Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,797 | 480 | 510 |
| Face to face | 18% | 69% | 63% |
| Same day as booked | 71% | 45% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 0% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (10.5% against 4.6%), heart failure (1.9% against 1.1%) and high blood pressure (23.6% against 15.2%). It has a lower share for depression (6.0% against 14.3%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.6% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 10.5% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Depression | 18+ yrs | 6.0% | 14.3% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Rigg Milner Medical Centre, 2 Bata Avenue, East Tilbury, Tilbury, RM18 8SD. Phone: 01375 843217.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr AM Deshpande & Dr P Gurjar Practice | 3.8 km | 77% |
| Tilbury Health Centre (College Health Tilbury and Chadwell Group) | 4.0 km | 66% |
| The Commonwealth Health Centre | 4.1 km | 81% |
| Medic House | 4.2 km | 77% |
| Hassengate Medical Centre | 4.4 km | 79% |
- Medic House (77% overall experience good)
- Oddfellows Hall Health Centre (75% overall experience good)
- Sai Medical Centre (73% overall experience good)
- The Commonwealth Health Centre (81% overall experience good)
- The Grays Surgery (70% overall experience good)
- Thurrock Health Centre (68% overall experience good)
- Tilbury Health Centre (College Health Tilbury and Chadwell Group) (66% overall experience good)
How do patients rate Rigg Milner Medical Centre?
In the 2026 GP Patient Survey, 52% of patients described their overall experience of Rigg Milner Medical Centre as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Rigg Milner Medical Centre?
4,175 patients were registered in September 2026, down 4.9% on a year earlier.
What is Rigg Milner Medical Centre's CQC rating?
Requires Improvement overall, published in April 2022.
How many GPs does Rigg Milner Medical Centre have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,747 patients per GP against 2,171 across England.
Are appointments at Rigg Milner Medical Centre face to face?
18% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rigg Milner Medical Centre's phone number?
01375 843217.