Tilbury Health Centre (College Health Tilbury and Chadwell Group), Tilbury: patient reviews and CQC rating
Tilbury Health Centre (College Health Tilbury and Chadwell Group) is a GP practice in Tilbury with 12,103 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 4.9 full-time-equivalent qualified GPs, or 2,492 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tilbury Health Centre (College Health Tilbury and Chadwell Group)
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 66%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 5 practices in Tilbury with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (63%). 103 patients answered the survey (response rate 15%).
| Survey question | Tilbury Health Centre (College Health Tilbury and Chadwell Group) | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 50% | 50% | 57% |
| Easy to contact via the website | 57% | 56% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 77% | 84% | 87% |
| Treated with care and concern | 80% | 83% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tilbury Health Centre (College Health Tilbury and Chadwell Group) is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,103 patients were registered at Tilbury Health Centre (College Health Tilbury and Chadwell Group) in September 2026, down 0.7% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,492 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 3.5 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 4.9 | 6.6 |
| August 2025 | 4.9 | 4.9 |
| August 2026 | 4.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 6,553 appointments a month, or 541 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 42% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Tilbury Health Centre (College Health Tilbury and Chadwell Group) | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 480 | 510 |
| Face to face | 90% | 69% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.3% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%), atrial fibrillation (1.3% against 2.2%) and cancer (2.3% against 3.8%). The practice's patients live in areas with an average deprivation score of 30.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Tilbury Health Centre (College Health Tilbury and Chadwell Group), London Road, Tilbury, RM18 8EB. Phone: 01375 388070.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Commonwealth Health Centre | 0.3 km | 81% |
| Medic House | 0.4 km | 77% |
| Sai Medical Centre | 0.6 km | 73% |
| Gravesend Medical Centre | 1.9 km | 66% |
| Parrock Street Surgery | 2.2 km | 62% |
- Medic House (77% overall experience good)
- Oddfellows Hall Health Centre (75% overall experience good)
- Rigg Milner Medical Centre (52% overall experience good)
- Sai Medical Centre (73% overall experience good)
- The Commonwealth Health Centre (81% overall experience good)
- The Grays Surgery (70% overall experience good)
- Thurrock Health Centre (68% overall experience good)
How do patients rate Tilbury Health Centre (College Health Tilbury and Chadwell Group)?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Tilbury Health Centre (College Health Tilbury and Chadwell Group) as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Tilbury Health Centre (College Health Tilbury and Chadwell Group)?
12,103 patients were registered in September 2026, down 0.7% on a year earlier.
What is Tilbury Health Centre (College Health Tilbury and Chadwell Group)'s CQC rating?
Good overall, published in December 2023.
How many GPs does Tilbury Health Centre (College Health Tilbury and Chadwell Group) have?
4.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,492 patients per GP against 2,171 across England.
Are appointments at Tilbury Health Centre (College Health Tilbury and Chadwell Group) face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tilbury Health Centre (College Health Tilbury and Chadwell Group)'s phone number?
01375 388070.