Sai Medical Centre, Tilbury: patient reviews and CQC rating
Sai Medical Centre is a GP practice in Tilbury with 11,451 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 3.6 full-time-equivalent qualified GPs, or 3,181 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sai Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 109 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 5 practices in Tilbury with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 109 patients answered the survey (response rate 19%).
| Survey question | Sai Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 50% | 50% | 57% |
| Easy to contact via the website | 55% | 56% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 82% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sai Medical Centre is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,451 patients were registered at Sai Medical Centre in September 2026, down 3.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,181 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.9 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 4,579 appointments a month, or 400 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Sai Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 400 | 480 | 510 |
| Face to face | 65% | 69% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), dementia (0.2% against 0.8%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 27.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Sai Medical Centre, 105 Calcutta Road, Tilbury, RM18 7QA. Phone: 01375 855643.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Medic House | 0.3 km | 77% |
| The Commonwealth Health Centre | 0.4 km | 81% |
| Tilbury Health Centre (College Health Tilbury and Chadwell Group) | 0.6 km | 66% |
| Gravesend Medical Centre | 2.2 km | 66% |
| The Yadava Practice | 2.4 km | 93% |
- Medic House (77% overall experience good)
- Oddfellows Hall Health Centre (75% overall experience good)
- Rigg Milner Medical Centre (52% overall experience good)
- The Commonwealth Health Centre (81% overall experience good)
- The Grays Surgery (70% overall experience good)
- Thurrock Health Centre (68% overall experience good)
- Tilbury Health Centre (College Health Tilbury and Chadwell Group) (66% overall experience good)
How do patients rate Sai Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Sai Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Sai Medical Centre?
11,451 patients were registered in September 2026, down 3.3% on a year earlier.
What is Sai Medical Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does Sai Medical Centre have?
3.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,181 patients per GP against 2,171 across England.
Are appointments at Sai Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sai Medical Centre's phone number?
01375 855643.