Stifford Clays Medical Practice, Grays: patient reviews and CQC rating
Stifford Clays Medical Practice is a GP practice in Grays with 10,295 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.1 full-time-equivalent qualified GPs, or 2,523 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stifford Clays Medical Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 95%, above the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 9 practices in Grays with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 110 patients answered the survey (response rate 22%).
| Survey question | Stifford Clays Medical Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 48% | 50% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 95% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 98% | 89% | 90% |
CQC's overall rating for Stifford Clays Medical Practice is Good, published in February 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,295 patients were registered at Stifford Clays Medical Practice in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,523 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.8 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 7.6 |
| August 2024 | 5.5 | 8.2 |
| August 2025 | 4.7 | 7.5 |
| August 2026 | 4.1 | 6.0 |
From June 2026 to August 2026 the practice recorded 3,523 appointments a month, or 342 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stifford Clays Medical Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 342 | 480 | 510 |
| Face to face | 82% | 69% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.8% against 0.6%), stroke or TIA (2.6% against 1.9%) and heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.1% | 74.9% |
Stifford Clays Medical Practice, Stifford Clays Health Centre, Crammavill Street, Stifford Clays, Grays, RM16 2AP. Phone: 0844 477 8705. Website: www.scmc.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Balfour Medical Centre | 1.4 km | 69% |
| Oddfellows Hall Health Centre | 1.9 km | 75% |
| Dell Medical Centre | 1.9 km | 93% |
| Dr T Abela & Partners | 1.9 km | 66% |
| Primecare Medical Centre | 2.0 km | 72% |
- Balfour Medical Centre (69% overall experience good)
- Dell Medical Centre (93% overall experience good)
- Dr T Abela & Partners (66% overall experience good)
- Peartree Surgery and West Horndon Surgery (51% overall experience good)
- Primecare Medical Centre (72% overall experience good)
- The Yadava Practice (93% overall experience good)
How do patients rate Stifford Clays Medical Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Stifford Clays Medical Practice as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Stifford Clays Medical Practice?
10,295 patients were registered in September 2026, up 0.1% on a year earlier.
What is Stifford Clays Medical Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Stifford Clays Medical Practice have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,523 patients per GP against 2,171 across England.
Are appointments at Stifford Clays Medical Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stifford Clays Medical Practice's phone number?
0844 477 8705.