Peartree Surgery and West Horndon Surgery, South Ockendon: patient reviews and CQC rating
Peartree Surgery and West Horndon Surgery is a GP practice in South Ockendon with 7,450 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 2.0 full-time-equivalent qualified GPs, or 3,725 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Peartree Surgery and West Horndon Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Its weakest is the share who found the reception and administrative team helpful: 58%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 4th of the 5 practices in South Ockendon with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (67%). 108 patients answered the survey (response rate 26%).
| Survey question | Peartree Surgery and West Horndon Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 51% | 74% | 77% |
| Easy to contact by phone | 35% | 50% | 57% |
| Easy to contact via the website | 51% | 56% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 58% | 83% | 85% |
| Last contact good | 52% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 70% | 83% | 86% |
| Confidence and trust in the clinician | 81% | 91% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Peartree Surgery and West Horndon Surgery is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,450 patients were registered at Peartree Surgery and West Horndon Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,725 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.0 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,902 appointments a month, or 390 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 52% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Peartree Surgery and West Horndon Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 480 | 510 |
| Face to face | 100% | 69% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%) and COPD (2.5% against 1.9%). It has a lower share for depression (8.0% against 14.3%), serious mental illness (0.6% against 1.0%) and asthma (4.8% against 6.6%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 2.5% | 1.9% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Peartree Surgery and West Horndon Surgery, Pear Tree Surgery, 4 West Road, South Ockendon, RM15 6PR. Phone: 01708 852318.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Derry Court Medical Practice | 2.0 km | 65% |
| The Health Centre | 2.0 km | 82% |
| Sancta Maria Medical Centre | 2.0 km | 71% |
| Stifford Clays Medical Practice | 3.7 km | 83% |
| Dr T Abela & Partners | 3.8 km | 66% |
- Balfour Medical Centre (69% overall experience good)
- Dell Medical Centre (93% overall experience good)
- Dr T Abela & Partners (66% overall experience good)
- Primecare Medical Centre (72% overall experience good)
- Stifford Clays Medical Practice (83% overall experience good)
- The Yadava Practice (93% overall experience good)
How do patients rate Peartree Surgery and West Horndon Surgery?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Peartree Surgery and West Horndon Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Peartree Surgery and West Horndon Surgery?
7,450 patients were registered in September 2026, down 1.5% on a year earlier.
What is Peartree Surgery and West Horndon Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does Peartree Surgery and West Horndon Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,725 patients per GP against 2,171 across England.
Are appointments at Peartree Surgery and West Horndon Surgery face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Peartree Surgery and West Horndon Surgery's phone number?
01708 852318.